English Chat and voice agent

Key Responsibilities

• Customer Interaction: Answer and manage high volumes of inbound and outbound calls, chats, or emails in English.
• Issue Resolution: Address customer inquiries, troubleshoot problems, de-escalate complaints, and provide solutions.
• Information Provision: Offer accurate information about products, services, billing, and policies.
• Documentation: Accurately log all customer interactions, details, and resolutions in the CRM or software.
• Process Adherence: Follow company scripts, guidelines, and procedures while striving for efficiency and customer satisfaction.
• Follow-Ups: Make outbound calls for follow-ups or to schedule appointments.

Essential Skills & Qualifications

• Language: Fluent English (verbal and written) is mandatory.
• Communication: Excellent active listening, clarity, and interpersonal skills.
• Problem-Solving: Strong ability to think critically and find solutions.
• Customer Focus: Patience, empathy, and a commitment to excellent service.
• Technical: Proficiency with call center software, CRM systems, and MS Office.
• Experience: Previous customer service experience is often preferred but not always required.

Typical Requirements

• High school diploma or equivalent.
• Ability to multitask and manage time effectively.
• Adaptability to different customer needs and call types.

Job Types: Full-time, Permanent

Pay: E£19,000.00 - E£37,000.00 per month

Work Location: Hybrid remote in Giza