English Language Programs Lead (Egypt)

COMPANY DESCRIPTION

An American non-profit organization established in 1951 and headquartered in Washington, D.C., with country offices and programs in the Middle East and North Africa region and beyond. Amideast provides transformational education, training, testing, and exchanges that enable individuals, companies, and international partners to better address 21st-century challenges at home and abroad. For more information, visit us at www.amideast.org.

POSITION DESCRIPTION

The English Language Program Lead is responsible for managing the English language portfolio for the Amideast/Egypt office in Cairo, which features English language offerings for fee-for-service courses S/he is responsible for the oversight of all Cairo English language and test prep public classes, in addition to Cairo’s English language corporate clients. S/he will be responsible for ensuring the quality of the EL classes at Amideast Cairo and reporting results of development interventions to the EL Program Manager in Cairo. The English Language Programs Lead will also work closely with staff in Amideast’s Alexandria office, the Amideast Regional Director of English Language Programs, the Regional Monitoring and Evaluation Director, and staff in other departments. Working within a team environment.

RESPONSIBILITIES

Programmatic Responsibilities

• Oversee the orientation and training of new English language programs staff, trainers, interns, and teachers
• Oversee the implementation of professional development activities based on annual developmental plan for English instructors
• Provide financial and budgetary oversight for service for fee programs; participate in the development of annual program budgets and pricing reviews for EL programs and services
• Prepare Financial review on monthly basis for all service for fee projects and provide analysis for identified issues
• Prepare and submit reports regarding EL activities for Cairo to English Language and Training Program Managers, Senior leadership Team, and HQ
• Prepare historical comparative analysis for EL Department enrollment numbers and statistics
• Contribute to the development and achievement of annual strategic objectives and KPIs for the EL Department
• Contribute to the expansion of EL business through the provision of client details, possible leads, and innovative ideas
Initiate the recruitment of English language instructors with HR and ensure completion of hiring process is in line with HR procedures


• Operational Responsibilities:

• Oversee the day-to-day logistical planning and implementation of English language (EL) programs in Cairo to ensure quality program delivery and effective operational management
• Coordinate and monitor the implementation of internal policies and procedures to maintain consistency among EL services in Egypt
• Create annual calendar for public classes and working with different stakeholders from other departments
• Follow up on marketing activities for different service for fee projects to ensure meeting budgeted numbers
• Conduct kick off meeting before new rounds and/or new projects with all stakeholders
• Coordinate with the Customer Service Department regarding public registration issues if any
• Conduct call center training and orientation for any new service for fee EL product
• Participate regularly in Amideast’s regional English language activities for joint planning, exchange of ideas, and alignment of quality standards
• Identify needed trainers for customized programs and ensure launch meeting is done with Sales team
• Prepare revised trainer SOWs for special programs per shared proposal and launch meeting
• Monitor and report to relevant management on all programmatic deliverables, timeline, progress, targets achieved, and any obstacle/ challenges faced
• Track book inventory and perform necessary book procurement
• Conduct programmatic orientation sessions for clients when needed
• Manage escalated complaints and concerns by public or corporate clients
Follow up with finance on invoice collections and AR for corporate clients


• Staff Management Responsibilities:

• Participate in the selection of staff and orient and train staff under the incumbent’s purview
• Maintain an engaging work environment through continuous staff coaching, training, and development to ensure a high level of productivity, motivation, and retention
• Responsible for the review of the annual independent contractor's process with the EL team and HR department

QUALIFICATIONS AND SKILLS

Required

• Bachelor of Education or a related major
• A minimum of 5 years’ experience in coordinating/managing training programs
• Demonstrated experience leading and managing a team
• Experience with overseeing curriculum planning and assessment
• Experience with teacher training, mentoring, or coaching
• Extensive knowledge of e-learning and online teaching practices
• Extensive knowledge of the TESOL field and current ELT trends
• Native/near-native proficiency in spoken and written English
• Excellent oral and written communication and presentation skills
• Demonstrated problem-solving, innovation, and ability to take initiative
• Ability to multi-task and prioritize responsibilities
• Excellent computer literacy in MS Office

Preferred

• Spoken and written fluency in Arabic
• Additional professional credentials such as Project Management Professional Certification (PMP), or Project Management for Development (PMD Pro) certification
• Minimum TOIEC score of 950 or equivalent

WORK ENVIRONMENT

The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office or remote home office (either on a temporary or hybrid basis)

• Computer (laptop or desktop)
• Printer/Photocopier/Scanner/Fax
• Telephone

The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee’s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.

Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.