ERP Product Owner

Product Owner – ERP & Help Desk Systems

Karel is one of the largest publicly traded technology companies and the 4th largest telecommunications company in Turkey. We are looking for an ERP & Help Desk Product Owner to join our transformation team. Our mission is to increase technology adoption, leverage digital tools, and strengthen Karel’s presence in the market.

In this role, you will own both ERP systems and help desk operations from a product perspective, focusing on integration, process improvements, and enhancing user experience. You will collaborate with finance, operations, IT teams, and external consultants to ensure business alignment and operational efficiency.

Key Responsibilities

1. ERP Vision & Roadmap

• Define the ERP vision and roadmap, aligning with business strategies and operational needs.
• Evaluate different ERP environments (Odoo, Atlas, Oracle, Logo, or similar) to identify opportunities for transformation and optimization.
• Map business, operational, and financial processes to ERP workflows, ensuring effective integrations across multiple systems.

2. Help Desk Product Ownership

• Own help desk operations from a product perspective, optimizing ticket management, resolution workflows, and SLA compliance.
• Integrate help desk processes with ERP systems to ensure streamlined workflows and data consistency.
• Identify automation and process improvement opportunities to enhance the user experience.

3. Project & Stakeholder Management

• Plan, execute, and monitor ERP and help desk integration projects.
• Coordinate with finance, operations, IT, and consulting teams, managing stakeholder expectations effectively.
• Facilitate collaboration between business owners and development teams, transforming complex requirements into actionable user stories.

4. Agile Process Leadership

• Lead sprint planning and prioritization processes for ERP and help desk initiatives.
• Maintain and prioritize the backlog, creating tasks, user stories, and acceptance criteria.

5. Analysis & Continuous Improvement

• Analyze ERP and help desk processes to identify gaps and improvement opportunities.
• Participate in acceptance testing to ensure system quality and operational effectiveness.

Qualifications

• Proven experience with ERP systems (Odoo, Atlas, Oracle, Logo, or similar).
• Experience managing help desk or support operations is a plus.
• Bachelor’s degree in Computer Science, Engineering, Business, or a related field.
• Minimum 5 years of relevant experience (Business Analyst, Product Owner, or similar roles).
• Strong background in ERP integrations, data management, and cross-platform process coordination.
• Strong analytical thinking, problem-solving skills, and process understanding.
• Resilient, self-motivated, and able to work effectively in ambiguous environments.