ERP System Administrator

Job Brief:
Employment Type: Contract Based
Location: Remote, Full Time
Time Zone: 12PM-9PM (04 Hours Overlap)
Project Duration: 6 months with the possibility of extension

Responsibilities:
Provide strategic guidance for ERP systems hosted on prem, in cloud or as SaaS services as required
Help identify technical problems and propose solutions in line with problem and resolution management processes.
Monitor, analyze and propose performances optimization of the supported infrastructure and systems.
Develop and maintain detailed technical documentation as needed.
Assist the Service Owner and Team Lead in the delivery of Service Delivery Agreements (SDAs) to customers
Assist with the coordination, preparation, presentation and implementation of proposals and projects linked to the SDAs
Be a go-to expert for troubleshooting ERP related issues
Manage, prioritize and take ownership of tasks assigned to ERP team as required.

Requirements:
Extensive ERP administration experience, including upgrades and patching
Provide operational and deployment support for all ERP services hosted on-premises and cloud
Design, install, configure and support ERP infrastructure components
Perform environment clones, migrations and deployments to production environments
Assist in the infrastructure refresh and migration to cloud related projects
Perform capacity management, and monitor, analyze and propose improvements to the ERP services
Assist, plan, and conduct disaster recovery tests
Good scripting skills using Linux shell, Oracle SQL and/or other automation tools
Ability to work under pressure with minimum supervision.
Customer-centric approach to delivery and problem solving.
Provide on-call support (either on-site or remotely using VPN connectivity) outside normal working hours as required on a rotational basis
Experience with ticketing systems (ServiceNow or similar)
Experience with collaboration tools (Confluence, Jira, etc.).
Relational Databases (Oracle, Microsoft SQL Server)
Experience in integrating with Oracle Cloud products such as Taleo, EPM Planning, Oracle Integration Cloud, etc.
Experience with Ansible or related IT automation tools