Escrow Support Specialist - Rochester, MN

Job Responsibilities:

Task Management:

• Maintain an accurate daily task list (workflow dashboard) without overdue items.
• Provide centralized operational support to the escrow branch, including:
  • Reviewing commitment/prelim and seller/buyer information forms.
  • Ordering tax certificates, HOA certificates/statements, surveys, payoff statements, and lien releases.
  • Balancing files and preparing closing documents.
  • Handling any other assigned workflow dashboard tasks.

Document Evaluation:

• Evaluate and review real estate contracts and all supporting documents meticulously.
• Manage files to ensure accuracy and completeness of documentation.
• Compile and process escrow instruction packages.

Branch Collaboration:

• Collaborate with branch operations to prepare for closings.
• Consistently communicate with Escrow Officers and local branches regarding file updates, changes, or issues.

Risk Assessment:

• Exercise sound judgment to identify discrepancies and assess risk levels, enabling informed decisions.

Education / Experience

• Demonstrated understanding of the real estate transaction including knowledge about the different aspects of the “life of a file.”

Competencies

• To perform the job successfully, an individual should demonstrate the following competencies:
• Self-motivated - able to work independently with a sense of urgency in a fast-paced, high volume paperless environment.
• People first approach- providing exceptional customer service to Escrow Officer, agents, and other appropriate parties throughout the transaction process.
• Technical- ability to learn and navigate multiple software systems with a high level of competency.
• Critical Thinking/Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information thoughtfully and maintains confidentiality.
• Partnership/Collaboration—the individual remains open to others' ideas and exhibits willingness to try new things.
• Oral/Written Communication—the individual speaks clearly and persuasively in positive or negative situations to clearly advise and resolve any issues.
• Quality Assurance —the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Adaptability—the individual adapts to changes in the work environment, prioritizes and manages competing demands, and can deal with frequent change, delays, or unexpected events while remaining resilient.
Building Collaborative Relationships – the individual develops, maintains, and strengthens partnerships with agents and colleagues while providing information, assistance, and support.

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