ETIC, Skills & Learning Operations- Graduate Program

Program Duration : 1 year (Paid)

Key Responsibilities:

• Learner Onboarding & Orientation : Support the onboarding process for new cohorts, ensuring learners understand their learning paths, platforms, schedules, and expectations.

• Engagement & Retention : Monitor learner engagement, identify early signs of disengagement or risk, and proactively reach out to provide support, encouragement, or escalation.

• Program Administration: Handle day-to-day operations for the Skills & Learning initiatives, ensuring timelines, engagement and deliverables are met.

• Logistics Coordination : organize sessions schedule, trainings and logistics arrangements.

• Communications Management : learners & vendors communications, reminders and follow-ups to ensure engagement and attendance.

• Tracking & Reporting : Maintain accurate participant lists, attendance logs, and feedback records; prepare regular status updates for program leads.

• Vendor & Partner Support : Coordinate with training providers, external facilitators, and academic partners to manage logistics and program requirements.

• Record keeping: Ensure all program documentation is complete and stored in the right systems.

• Personalized Learner Support: Act as the first line of support for learner queries related to schedules, access, content, technical issues, or general guidance.

Qualifications:

• 0-1 years of work experience

• Proficiency in Microsoft Office Suite (Excel, Outlook, Powerpoint, Word)

• Ability to manage multiple tasks with attention to detail.

• Excellent written and verbal communication in English

• Strong organizational and time management Skills.

What you'll gain:

• Hands-on experience in running large-scale learning and upskilling programs.

• Exposure to the operational side of skills transformation at ETIC.

• Networking opportunities

• Potential career progression within PwC ETIC upon program completion