Event General Manager

ABOUT THE ROLE

• Manage the overall organization, planning and operations of set-up and teardown sequences linked to each area.
• Coordinate with the local producer for the successful execution of the experience to ensure a positive guest satisfaction.
• Responsible for scheduling and managing all staff through the agency platform and validating employee time sheets. All recommendations for staffing fluctuations should be pro-actively discussed with the Fever producer team and any changes to number of staff need to be approved.
• Resolve customer complaints, concerns & general needs. Any notable items should be reported to the producer team with anything urgent flagged in a timely manner.
• Oversight of the stock and cleanliness of all points of the overall experience.
• Assist in leading Fever training sessions and program development, providing ongoing support as needed for new hires or for regular staff refreshers.
• Must understand the technical requirements needed to run and service the experience, and be able to troubleshoot, document, and report technical issues if and when they occur.
• Work with the Fever team regarding all ticketing operations and report on any challenges or roadblocks. Responsible for ticket validation devices and check in process controlling the flow of guests.
• Create an inviting atmosphere and ensure all staff are interacting with guests and encouraging engagement with staged photo opportunities.
• Outreach to local groups (local hotels, schools, universities, large companies, etc.) to drum up sales, for additional sales opportunities.
• Maintain & manage the on site equipment, ensuring all health & safety standards are being followed.
• In coordination with the Fever Ops team, manage & set up the POS systems located at each point of sale.
• Communicating with various vendors (security, janitorial, etc.), and landlord or venue owner and their representatives as needed to ensure smooth operations.
• Guest Recovery communications with patrons.
• Assume the role of a Fever brand ambassador; you (and the rest of the staff) are a representative of the company and should be serving and communicating the values of the company.
• Proactively communicate any challenges, opportunities, and suggestions to the Fever producer team for consideration and/or appropriate action.
• Responsible for completing a daily report, weekly check in calls, and consistent communication with the Fever producer and project management teams.