Event Stadium Dispatcher

The Stadium Dispatcher receives assistance requests from clients and customers and assigns individuals and teams to respond to those requests.

Pay Rate: 20.00
Schedule: Will only be working Events at the Stadium. Part Time; Including Weekends.

Location: 1 Cardinals Drive Glendale, AZ 85305

• Preferred Qualifications:
  
  • Bilingual in English and Spanish.
  • One (1) year of prior multi-line reception experience or dispatching experience.

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

• Support the performance of the planned and unplanned maintenance/service/ installation/control calls from managers.
• Provides assistance, information and customer service as requested to arriving, transferring or departing clients.
• Schedules and dispatches cleaners to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements
• Relays work orders, messages, and information to or from crews/teams, supervisors, and field inspectors using telephones, two-way radios, and/or computers
• Advises personnel about problems such as construction areas, accidents, weather conditions, other hazards, bottlenecks, wait times, etc.
• Monitors personnel and/or equipment locations and utilization in order to coordinate service and schedules to achieve optimal efficiency; ensures timely and efficient movement of resources according to work orders and/or resource schedules
• Oversees all communications within specifically assigned areas
• Receives or prepares work orders and work schedules
• Records and maintains files and records of customer requests, work, or services performed, inventory, and other dispatch information
• Strictly adheres to all safety and regulatory compliance procedures
• Coordinates and arranges for necessary repairs in order to restore service and schedules
• Miscellaneous duties as assigned
• Monitors daily services and create/update a log sheet or service log
• Maintains periodic contact with service personnel to ensure completion of assigned duties
• Informs the on-duty supervisor of any issues out of the ordinary that may need additional assistance or oversight

• Must be 18 years of age or older.

• Customer Service Experience

  Preferred Qualifications:
  

  • Bilingual in English and Spanish.
  • One (1) year of prior multi-line reception experience or dispatching experience.