This is complex and difficult non-sworn secretarial work. Work includes the performance of a variety of complex secretarial administrative and technical tasks. Work includes considerable contact with officials of other departments, agencies, and with members of the public. The work requires the exercise of considerable initiative, independent judgment and discretion in the performance of duties. Work is reviewed for the achievement of desired results.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
Types all correspondence generated by the Police Chief from oral and written dictation, including requisitions, check request, and reports. Types correspondence, briefs, affidavits, reports, contracts, agreements, and newsletters
Organizes information flow to and from the Chief’s Office. Coordinates assignments and communication for police command staff and others
Researches and documents issues as directed by the Chief of Police. Coordinates special events for the Chief’s Office and department
Maintains Chief’s calendar; briefs Chief for meeting; prepares documents. Organizes, prioritizes, and responds to the Chief’s email and external correspondence
Prepares City Council agenda items for the department. Prepares and types personnel "action forms" for the division. Prepares and maintains all departmental personnel files
Sorts, screens and processes all police department incoming mail. Composes letters and memos to personnel, other departments, citizens, community groups and outside agencies for the Chief of Police
Schedules appointments, meetings, hearings, community and organizational talks for the Chief of Police. Answers the telephone for the Chief. Receives complaints by telephone and in person from citizens and directs them to the appropriate personnel
Maintains a log of citizen requests from the City Manager and action taken. Maintains relatively complex files and classified material to be filed. Maintains a variety of complex records
Orders office supplies. Safely operate city vehicles, as needed, for various administrative tasks. Performs other work as directed by the Chief of Police
Education and Experience:
Associate's Degree or 2 Years of College in Secretarial Science, Office Management, General Business, or related field; 3 to 5 years’ experience in executive-level administrative assistance, or related field
OR
Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted.
Knowledge of:
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City processes and associated deadlines, city software, city policy, government regulations
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Modern office practices and procedures including the use of standard office equipment and computer applications such as word processing, database, and spreadsheet applications
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Administrative procedures and communication practices
Skill in:
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Exceptional customer service
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Identifying and addressing challenges that arise while maintaining productivity and efficiency
Ability to:
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Facilitate effective teamwork with colleagues and stakeholders; foster positive relationships and achieve common goals
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Maintain the confidentiality of information
ADA and Other Requirements:Work Environment and Physical Effort:Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body.
Work Environment:
Work is typically performed in an office or similar indoor environment.
Work Exposures:
Work in this position does not require frequent environmental exposures. Employees may occasionally be exposed to individuals who are hostile or irate.
City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.