Executive Customer Operations Fateh Jang

ARE YOU READY TO RISE WITH PTCL GROUP

We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.

PTCL Group actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability .

PTCL Group Vision & Values:

With a clear vision to become the largest technology player and champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:

• Be Resilient
• Think Big
• Win Every Battle
• Value Success

IN THIS ROLE YOU WILL:

Executive Customer Ops Fateh Jang is responsible for Operation and Maintenance of Flash Fiber and Copper customers of Attock city, Hazro and its surrounding areas. In addition to operation and maintenance of FF & Copper customers, responsible for migrations and rectification of FF low power cases.

HOW CAN YOU EXPRESS YOUR TALENT:

• Ensure Operation and Maintenance of Flash Fiber and Copper customers in Attock & Hazro domain RTR.
• Monitor and ensure key performance indicators (KPIs) such as MTTR, MTTP, CHI, Quality of Installation, team management, team engagement & and migration targets.
• Collaborate with cross-functional teams (sales, technical, store) to ensure seamless customer interactions and service continuity.
• Handle OPEX and CAPEX requirements on the SAP. Coordinate with agencies to protect and safeguard PTCL Network during development activities.
• Ensure Health, Safety and environmental conditions and standards to avoid any equipment damage, human life during field activities.
• Incorporate risk management in new GPON projects and copper expansion. Shifting of dangerous DP. Conduct awareness sessions regarding reporting of hazardous network.

WHAT YOU NEED TO BE SUCCESSFUL:

Qualification:

Education:

• BS Engineering (Telecommunication, Electrical, Electronics, Computer, Software, Computer Science etc)

Experience:

• Minimum 1 year of experience is required.

Technical Competency:

• Operational & Maintenance Activities
• Planning & Coordination
• Project & Vendor Management

PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.