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Executive - Customer Service
Responsibilities
- To communicate promptly any information to customers about their orders
- To help customers to register online and/or to process their orders
- To assist customers with any issues with regards to the returns of their orders
- To always deal with the most difficult customers in a quick, willing and professional manner, aiming to turn negative situations into a positive outcome and using available resources to solve problems
- To issue refunds and compensation as appropriate
- To be pro active and show initiatives and ideas to constantly improve the service provided to our customers
- To assist in gathering information and produce reports on a regular basis
- To be able to deal with customers with late returns and faulty goods
- To liaise with fulfillment for any issues with customers' orders
- To coordinate with shipping over issues raised by customers with regard to either orders or return
- To help customers with product enquiries and drive cross selling to increase units per transactions
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