Executive - Customer Services

- Customer Inquiries: Respond to customer inquiries via phone, email, chat, or in person, providing timely and accurate information.

- Issue Resolution: Handle customer complaints and issues with empathy, professionalism, and a focus on resolution.

- Product Knowledge: Stay up-to-date with product knowledge to assist customers in making informed decisions and providing relevant solutions.

- Order Management: Process orders, track shipments, and update customer records, ensuring smooth and efficient transactions.

- Service Improvement: Identify recurring customer concerns and suggest improvements to the service process.

- Customer Feedback: Gather customer feedback and communicate insights to the relevant departments to improve products, services, or processes.

- Relationship Building: Build and maintain strong relationships with customers, ensuring they feel valued and heard.

- Collaboration: Work closely with other departments such as sales, marketing, and logistics to ensure customer expectations are met.

- Documentation: Accurately document customer interactions and maintain detailed records of issues and resolutions in the CRM system.

Pay: Rs45,000.00 - Rs50,000.00 per month

Work Location: In person