Executive - Customer Success (Client Relations)

Job Title- Executive - Customer Success/ Client Relations

Vertical - Data & Capability (ertswhile GIX) - Operations Hub

Location – Mumbai

Experience- 3 to 5 years

Functional Responsibility / Domain Related

• Be a part of team responsible for increasing the awareness of CRISIL Research products & services (Industry Research platform & Quantix)
• Through trainings & product demo’s increase the users & usage of the CRISIL research services in the defined territories/regions/client segments
• Client segments primarily include commercial banks, NBFCs, financial institutions, private equities, investment banks, co-operative banks, corporates, insurance companies across allocated geographies
• Develop good rapport & connect with the key users of various departments at the client organizations
• Getting market feedbacks for new product development or enhancing existing products
• Feedback & testimonials to be collected on a timely basis from the users
  
  

Process Adherence

• Self-motivated for achieving the business objectives
• Constant upgradation of product knowledge for effectively communicating the value proposition to clients
• Maintenance & regular updation of contacts, client/product feedback & meeting reports
• Competition tracking and giving feeds on the same to business
  
  

Client Management / Stakeholder Management

• Key account management through regular meetings with contacts across the hierarchy and across departments
  
  

Please note :

• This is not a sales role
• The candidate will have to go out to meet clients(existing clients) to follow-up/Explain on the services/products
• There are no target of revenue or lead generation as such
• There might be travel to nearby region