Executive Housekeeper

Executive Housekeeper
New hotel, opening Summer 2026! Hilton Garden Inn – Kansas City Riverside
Position starting March 2026 to assist with opening activities and preparation.

Come be a part of Kansas City’s newest Hilton hotel. A stunning property operated by Scarlett Hotel Group, a premier operator of Hilton hotels.

Support the General Manager in leading and managing all housekeeping operations to deliver exceptional guest experiences, maintain Hilton brand standards, and achieve financial goals. This role will be instrumental during pre-opening and in establishing a strong, detail-driven culture in a growing Riverside market.

The Executive Housekeeper is responsible for overseeing all aspects of the housekeeping department, including guest rooms, public areas, laundry operations, and inventory management. This leader ensures consistent cleanliness, efficiency, and an elevated guest experience aligned with Hilton Garden Inn standards.

Key Responsibilities

Operations & Guest Experience

• Oversee daily operations of guest room cleaning, public areas, and laundry
• Ensure exceptional cleanliness and consistent execution of Hilton brand standards
• Maintain organization, presentation, and readiness of all guest-facing spaces
• Drive guest satisfaction scores and manage service recovery efforts

Pre-Opening Leadership

• Assist with setup of housekeeping operations, storage, and par levels
• Support hiring, onboarding, and training of the housekeeping team
• Establish SOPs, cleaning programs, and opening procedures
• Coordinate with vendors for linens, terry, OS&E, and cleaning supplies

Financial Management

• Develop and manage housekeeping budgets, including labor and supplies
• Monitor labor productivity and staffing efficiency
• Manage purchasing, inventory controls, and cost management of linens and supplies
• Minimize loss, damage, and waste

Safety & Compliance

• Ensure compliance with all safety, sanitation, and chemical handling standards
• Maintain OSHA compliance and proper use of PPE
• Oversee room inspection processes to meet Hilton QA standards
• Ensure proper handling of lost and found procedures

Team Leadership

• Recruit, train, and develop housekeeping team members and supervisors
• Create schedules and manage staffing levels based on occupancy
• Foster a culture of accountability, attention to detail, and service excellence
• Partner closely with Front Office, Maintenance, and hotel leadership

Work Experience

Experience

• Proven success managing hotel housekeeping operations
• Minimum 3–5 years of progressive housekeeping leadership experience
• Prior Hilton brand experience preferred (Hilton Garden Inn experience a plus)
• Experience in focused-service or full-service hotel environments
• Pre-opening experience preferred but not required

Leadership & Operational Skills

• Strong leadership and team development skills
• Knowledge of Hilton brand standards, QA processes, and cleanliness expectations
• Experience managing labor, scheduling, and productivity within budget
• Understanding of hotel P&L, cost controls, and inventory management

Technical Competencies

• Experience with housekeeping systems (Quore or similar preferred)
• Knowledge of inventory management and linen control systems
• Proficiency in Microsoft Office and basic reporting tools

Personal Attributes

• Hands-on, detail-oriented leader with strong organizational skills
• High accountability and ownership mindset
• Strong communicator with guests, team members, and ownership
• Flexible schedule including early mornings, weekends, and holidays

Benefits & Perks

• Competitive base salary + performance bonus opportunity
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid Time Off (PTO), Flex Time Off (FTO), and paid holidays
• “Go Hilton” Team Member Travel Program (discounted hotel stays worldwide)
• Professional development and advancement opportunities within Scarlett Hotel Group
• Leadership exposure during a high-visibility pre-opening project
• Employee referral bonus program

Job Type: Full-time

Pay: $57,000.00 - $61,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person