Executive KYC & Feasibility

ARE YOU READY TO RISE WITH PTCL GROUP

We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.

PTCL Group actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability.

PTCL Group Vision & Values

With a clear vision to become the largest technology player and the national champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:

• Be Resilient
• Think Big
• Win Every Battle
• Value Success

IN THIS ROLE YOU WILL

In this role, you’ll be responsible for overseeing the verification of customer information and assessing the feasibility of installation for new sales orders. The role ensures compliance with KYC regulations and internal policies while also evaluating the technical and logistical feasibility of fulfilling sales orders. This position plays a crucial role in mitigating risk and ensuring that all orders are valid, accurate, and viable for execution.

HOW CAN YOU EXPRESS YOUR TALENT

• Conduct thorough verification of customer identity and details in line with KYC regulatory requirements and company policies. o Review and validate documents such as identification, business licenses, and other necessary information for customer onboarding. o Ensure that all sales orders comply with KYC norms and flag any discrepancies or concerns for further review. o Maintain accurate records of customer documentation for audit purposes.
• Evaluate the feasibility of each sales order by assessing the technical, geographical, and logistical factors that impact the installation. o Collaborate with the technical, operations, and network teams to determine whether the infrastructure supports the service or product being sold. o Communicate the feasibility results to the sales team, advising them on possible challenges or delays in execution. o Provide feedback on alternative solutions in cases where the original order is not feasible.
• Work closely with sales representatives to gather all necessary customer information and documentation to initiate the KYC process. o Liaise with the operations and technical teams to ensure that feasibility assessments are aligned with company capabilities and customer expectations. o Provide timely feedback to sales teams regarding the status of KYC checks and feasibility assessments, ensuring smooth communication throughout the sales cycle.
• Identify and mitigate risks associated with customer onboarding by ensuring all KYC requirements are met and that orders are feasible for execution. o Stay updated on KYC regulations and industry standards and implement any necessary changes in processes or documentation requirements. o Ensure compliance with internal policies, legal requirements, and industry standards throughout the KYC and feasibility processes.
• Continuously monitor and improve the KYC and feasibility processes to reduce turnaround times and enhance efficiency. o Implement automation or software solutions where possible to streamline data verification and feasibility checks. o Maintain detailed reports on the KYC and feasibility processes, providing insights to senior management on areas for improvement. o Prepare weekly and monthly reports on KYC compliance and feasibility outcomes for internal reviews.
• Communicate directly with customers, when necessary, to resolve KYC-related issues or to request additional documentation. o Inform customers of any delays or concerns related to the feasibility of their orders, providing clear explanations and potential alternatives. o Act as the point of contact for any escalations related to KYC documentation or feasibility concerns.

WHAT YOU NEED TO BE SUCCESSFUL

Qualification

• Bachelor’s degree in Business, Compliance, Operations, or a related field

• Experience in KYC, compliance, or sales operations, with a strong background in feasibility assessments or telecom industry-related processes

Technical Competency:

• MS Office
• CRM
• Maximo
• COPS Portal

PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.