Executives

Job Description – AssociatePosition Title, Responsibility LevelLevel 2FunctionAssociateReports toAssistant ManagerPermanent/ TemporaryPermanentSpan of ControlNilLocationNoida ;Basic FunctionSupplier will receive the work via the proprietary application and input the pharmacy benefits onto the proprietary system. The supplier may be doing the coding or auditing work depending on the assignment. ; ;Essential FunctionsResponsible for the review, evaluation, and input of pharmacy benefits. ;Reviews documentation and interprets data obtained from the client benefit database.Coordinates with team POC / Supervisors whenever a benefit needs clarification. ; ;Primary Internal InteractionsProcesses transactions as per guidelines providedAttend team meetings to be aware of workflow updates.Participates in the client mandated trainings to maintain knowledge and performance.Coaching and team meetings with supervisors and managers. ; ;Primary External InteractionsCoordinates with the appropriate onshore department regarding access or issues to the proprietary software.Summarization of ;complex information into a clear and precise clinical picture while working independentlyCorrects and reports cases with errors and/or defects.Sends the cases stateside via an automated process.Review incorrect benefit coding instructions and report any that is out of date. ; ;Skills ;Technical SkillsPosition requires proficiency with computer skills ;Navigating multiple systems and keyboardingBasic Excel ; ;Process Specific SkillsSedentary work involving periods of sitting, talking, listening. Work requires sitting for extended hours, and typing on the computer.Ability to multitask, prioritize and effectively adapt to a fast paced changing environmentTypical office working environment with productivity and quality expectations ;Soft skills (Desired)Effective communication skills, both verbal and written. ; ; ;Education Requirements: Graduate of any stream(BA, B.COM). ; ; ;Work Experience Requirements0-1 year minimum BPO experiencePreferably, with back office experienceResource needs be English medium educated (schooling) ; ; ;Annexure: ; ; ; ;Acknowledgement ;(acknowledge that the information contained in this document is factual and complete) ;___________________________________ ; ; ; ; ; ___________________________________________ ; ; ; ; ; ____________________________ ;Candidate ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; Supervisor/Manager ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; Date ;