Experienced Call Center Sales Rep For Luxury Chocolate Company-Part time

Overview

Join a dynamic and prestigious luxury chocolate company as a Call Center Sales Representative. In this role, you will be the voice of the brand—generating sales through outbound calls, and delivering an exceptional experience that reflects the elegance and quality of our products.

This position offers the opportunity to work with a premium, design-forward chocolate brand, helping customers discover the perfect products for gifting, events, and special occasions. If you enjoy speaking with people, have strong communication skills, and thrive in a fast-paced sales environment, this is an exciting opportunity to contribute to the growth of a luxury brand.

About Rosemary Chocolat

Rosemary Chocolat is a Los Angeles–based premium chocolate brand inspired by French pastry culture and modern luxury. Our chocolates are dairy-free, kosher, beautifully designed, and created for gifting, events, hospitality, and select retail partners.

We are building a brand that stands out visually and emotionally—and we’re looking for talented team members who can represent the brand with professionalism and warmth.

The Opportunity

As a Call Center Sales Representative, you will assist customers with inquiries, recommend products, process orders, and support both retail and corporate clients.

You will help drive revenue through phone-based sales, customer support, and order management, while delivering a high-end customer experience consistent with our brand.

What You’ll Do

• Answer inbound customer calls regarding product inquiries, gifting options, and order placement
• Make outbound calls to potential and existing customers to promote products, seasonal collections, and corporate gifting opportunities
• Assist customers in selecting chocolates for gifts, events, holidays, and corporate orders
• Process and manage orders accurately through internal systems
• Provide exceptional customer service that reflects the premium quality of the brand
• Follow up with customers regarding orders, inquiries, and special requests
• Maintain detailed records of customer interactions and sales activities in CRM software such as Monday.com
• Identify upsell opportunities and recommend additional products where appropriate
• Collaborate with internal teams to support large or custom orders

Hours will start at approximately 20 hours per week, with potential for additional hours as the business grows.

Required Experience & Fit

• Previous experience in call center sales, customer service, inside sales, or phone-based support
• Strong verbal communication and interpersonal skills
• Comfortable speaking with customers and guiding them toward purchase decisions
• Ability to manage multiple calls and customer inquiries in a fast-paced environment
• Organized and detail-oriented when processing orders and managing customer information
• Professional phone presence and ability to represent a luxury brand
• Self-motivated with the ability to work independently

Experience in food, hospitality, luxury products, retail, or gifting is a plus.

Key Skills

• Inside sales and phone-based selling
• Customer service and relationship management
• CRM systems (such as Monday.com or similar platforms)
• Order processing and sales support
• Upselling and product recommendation
• Clear communication and problem-solving

Why Join Rosemary Chocolat

• Work with a premium, visually distinctive product people genuinely love
• Be part of a growing luxury brand with strong creative direction
• Opportunities to develop sales and customer relationship skills
• Flexible schedule with potential for growth as the company expands
• Collaborative team environment focused on quality and customer experience

Location

Commerce, CA

To Apply

Send a short note outlining your customer service or sales experience, along with why you’d be excited to represent Rosemary Chocolat.

Job Types: Part-time, Contract

Pay: $20.00 - $22.00 per hour

Benefits:

• Flexible schedule
• Mileage reimbursement
• Travel reimbursement
• Work from home

Work Location: In person