Export Coordinator

Job Purpose:

Driving excellence in customer experience by strategically overseeing post-sales export logistics and ensuring the seamless, timely, and precise flow of critical shipment information across global operations.

Roles and Responsibilities:

• Review and process new purchase orders to initiate supplier coordination and ensure accuracy for Letter of Credit preparation.
• Follow up with suppliers to confirm order readiness and required documentation for export processing.
• Coordinate with inspection companies to schedule and monitor product inspections in line with shipment timelines.
• Track Letters of Credit from customers, verify terms, and prepare documents for timely presentation to the bank.
• Compile and verify external shipment documents, such as Certificates of Origin, Bills of Lading, Insurance and Inspection Certificates, ensuring compliance with destination country regulations.
• Communicate with freight forwarders and shipping lines to confirm bookings and negotiate competitive freight rates.
• Maintain relationships with shipping and logistics partners to ensure smooth documentation flow and shipment execution.
• Follow up with inspection agencies to expedite certification and ensure timely dispatch of goods.
• Engage with banks daily to track the status of export documentation, acceptances, and incoming payments.
• Monitor customer accounts for export receipt updates and coordinate with finance teams on payment follow-ups.
• Liaise with customers to address shipment updates, resolve document-related queries, and maintain strong business relationships.
• Ensure timely courier or electronic delivery of export documents to customers and stakeholders.
• Support the implementation of logistics strategies to align with the company’s broader mission and operational goals.
• Update internal tracking systems to reflect shipment, inspection, and payment statuses for ongoing visibility and reporting.
• Comply with policies, procedures, ISO standards, Health & Safety requirements, ethical code of conduct & values.

Key Accountabilities:

• Manage all aspects of Letters of Credit, including receipt, verification, and timely submission to banks.
• Negotiate freight rates and maintain strategic relationships with shipping lines to ensure cost-effective and timely shipments.
• Build and maintain strong working relationships with export customers to ensure a seamless post-sales experience.
• Guarantee prompt delivery of export documents to customers and relevant stakeholders to prevent delays.
• Support business strategies and logistics planning to align with the company’s goals and contribute to overall success.
• Continuously seek opportunities for personal and professional development.

Education Qualification and Experience:

• Knowledge of Letter of Credits and Export Finance
• Knowledge of shipping procedures
• Knowledge of Inspection procedure for different countries.
• Knowledge of Export Procedures
• Communication skills
• Qualifications: Bachelor degree in commerce or international trade or equivalent
• Compulsory Additional Qualifications: MS Office with excellent MS Excel skills;
• Desired Additional Qualifications: Knowledge of SAP-MM & SD modules
• Minimum 3 years of experience in the same industry