Facilities Supervisor

Purpose

To provide a professional and effective strategic facilities coordination service to the facilities team and project department.

Responsibilities / Duties

• Assist the Facilities Manager in delivering high-quality services for complex sites and client needs.
• Ensure all activities comply with HSEQ, legal, statutory requirements, and duty of care.
• Coordinate and update work orders in the CAFM system.
• Develop and implement FM solutions that add value to the client.
• Promote continuous improvement and best practices for high service delivery, response times, and contract compliance.
• Build strong relationships with clients, service providers, and third parties.
• Complete required reports for the FM and clients.
• Support the FM with new policies, procedures, and monitoring KPIs and SLAs.
• Participate in process, system, and procedure improvements.
• Encourage teamwork, customer service excellence, and creative problem-solving.
• Handle material ordering and administration.
• Comply with all company processes, procedures, and local labor laws

Education / Qualifications

• Bachelor's degree in Engineering or facilities Management

Experience

• 2 - 6 years in a supervisory role within a facilities management environment with experience of technically complex and multi-disciplined sites.
• 2 years experience in using a Computerized Maintenance Management System (CMMS), such as Maximo or CMMS.

Skills

• Provide high-level customer service to internal and external customers, responding promptly to queries.
• Strong organizer with the ability to provide excellent administrative support and resolve problems proactively.
• Motivational leader capable of driving change in business and performance management.
• Experienced in MS Excel, Word, PowerPoint, MS Office, and knowledgeable in BMS and CAFM systems.
• Excellent written and verbal communication skills.
• Fluent English language ability both spoken and written.