Facility supervisor Retail Corporate Riyadh

Facility Supervisor Retail Corporate Riyadh

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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.

The Facilities Supervisor is responsible for the total facilities management of Al Futtaim Global Trading Co.'s properties across Saudi Arabia, including retail stores, offices, and warehouses (owned or leased). The role covers both hard and soft services such as Mechanical, Electrical, and Plumbing (MEP), housekeeping, pest control, security, fire protection systems, CCTV, and access control.

Role Overview

This position ensures the effective management of Annual Maintenance Contracts (AMCs), compliance with agreed SLAs and KPIs, and implementation of Al Futtaim's health and safety standards across all facilities.

Key Responsibilities

• Develop and implement MEP maintenance systems.
• Evaluate safety and security across all facilities.
• Submit monthly reports detailing maintenance activities and compliance.

Planning and Implementation

• Develop and implement MEP maintenance systems.
• Evaluate safety and security across all facilities.
• Submit monthly reports detailing maintenance activities and compliance.

Supervision and Monitoring

• Ensure Planned Preventive Maintenance (PPM) records are maintained and updated.
• Monitor third-party service providers and document performance and service feedback.

Corrective and Preventive Measures

• Attend meetings with store management and security teams to address maintenance and security concerns.
• Identify root causes of issues and propose preventive solutions.

Security and Loss Prevention

• Plan and implement safety and security measures to minimize loss, theft, damage, and shoplifting.

Third-Party Vendor Management

• Manage tasks outside the AMC scope by coordinating with external vendors.
• Request quotations, define scope of work, and ensure timely and quality execution.

Budgeting and Finance

• Contribute to annual business planning and manage monthly maintenance budgets.
• Raise purchase orders, track invoices, and ensure service delivery within SLA requirements.

Helpdesk and CAFM Management

• Oversee the helpdesk operations and manage facilities-related software including CAFM.
• Ensure timely tracking and resolution of maintenance requests.

Asset Management

• Monitor and maintain MEP and other assets using CAFM tools.
• Ensure proper asset lifecycle tracking and maintenance scheduling.

Required Skills And Qualifications

Education

• Diploma in a technical discipline or Facilities Management.
• Professional affiliation with FM bodies (e.g., BIFM, IFMA) is a plus.

Experience

• 3 to 5 years of relevant experience in retail facilities management in Saudi Arabia.

Technical Skills

• Strong hands-on experience with MEP systems and security infrastructure.
• In-depth understanding of the Saudi market, including vendors, licensing, property laws, and civil defense approvals.

Communication And CRM Skills

• Strong customer service orientation with a proactive, solution-driven mindset.
• Excellent written and verbal communication skills in English.

IT Skills

• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Experience using CAFM or other facilities management software is essential.