F&B Captain

Position Summary

The F&B Captain is responsible for supervising restaurant operations, ensuring excellent guest service, coordinating staff, and maintaining F&B standards. The role focuses on delivering memorable dining experiences and smooth service flow.

Key ResponsibilitiesGuest Service

• Welcome guests and ensure a pleasant dining experience.
• Handle guest queries, complaints, and special requests efficiently.
• Ensure timely service of food and beverages.
• Monitor table setup, cleanliness, and ambience of the restaurant.

Operational Responsibilities

• Supervise daily restaurant operations during the shift.
• Assign duties to service staff and ensure performance according to standards.
• Ensure proper sequence of service is followed at all times.
• Coordinate with kitchen and bar teams for smooth service.
• Check buffet setups, cutlery, glassware, and linen before service.
• Ensure proper billing, KOT/BOT handling, and cash control procedures.

Team Leadership

• Train and guide service staff (Waiters, Stewards).
• Conduct briefings before each shift.
• Monitor grooming, discipline, and punctuality of team members.
• Assist in performance evaluation of service staff.

Inventory & Hygiene

• Maintain inventory of crockery, cutlery, linen, and equipment.
• Ensure the restaurant meets hygiene and safety standards.
• Report breakage and maintenance issues on time.
• Ensure compliance with FSSAI and hotel safety guidelines.

Skills & Qualifications

• Diploma/Degree in Hotel Management or equivalent.
• F&B service supervisory experience preferred.
• Strong communication and guest-handling skills.
• Knowledge of food & beverage service standards.
• Leadership, multitasking, and problem-solving abilities.
• Familiarity with POS & billing systems.

Work Conditions

• Rotational shifts, weekends, and holiday duty as required.
• Physically fit to stand for long hours and handle fast-paced operations.

Job Types: Full-time, Contractual / Temporary
Contract length: 11 months

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person