F&B Operations Manager

Job title: F&B Operations Manager

Company Overview

Through its role as an investor, developer, and operator of various Entertainment offerings Kingdom-wide, SEVEN aims to be the leader of an entertainment ecosystem in Saudi Arabia, facilitating the presence of both international & local brands and unlocking the entertainment sector across Saudi Arabia with a mission to become the national entertainment champion.

SEVEN seeks to enhance the quality of life of Saudi nationals and residents and meet their recreational expectations and needs with a wide number of entertainment projects that are planned to take place in the next 8 years.

Role Purpose

To oversee and optimize SEVEN's F&B in Attractions operations & typology experience, ensuring exceptional guest experiences & product delivery, efficient processes, brand strength, revenue growth and compliance while driving innovation, managing resources, and fostering a high-performing team.

Role Responsibilities

• Develop and implement operational strategies for F&B offerings in alignment with SEVEN's entertainment complex objectives.
• Manage day-to-day F&B and specific attractions operations across the entire complex F&B portfolios to ensure seamless service and high-quality guest experiences.
• Monitor and control F&B and specific attractions financial performance, meeting revenue targets while managing costs within budget.
• Prepare financial reports, including budget forecasts and variance analyses, for review by senior management.
• Identify and implement opportunities for operational efficiency and cost savings across areas of responsibility.
• Collaborate with the GM to assess future proof requirements across cinema, bowling, and golf or new F&B offerings and services.
• Collaboration with the GM and other managers to innovate and improve F&B and specific attractions offerings, aligning with SEVEN’s entertainment experience goals.
• Develop a quarterly F&B marketing strategy aligned with the commercial plan outlining proposed budgets and areas of focus linked to seasonal events and product drive.
• Continuous improvements relating to all areas of responsibility within the designated operations, explore new concepts, and optimize costs to enhance guest satisfaction and efficiencies.
• Develop and maintain scheduling systems for staff in areas of responsibility to ensure adequate coverage and smooth operations across venues.
• Oversee procurement / supply chain needs, manage inventory control across F&B outlets via the materials control system, including non-F&B direct products, goods receiving, tracking levels, and maintaining records to prevent shortages or overstocking.
• Build and maintain strong relationships with internal stakeholders, including the Attractions GM, marketing, and finance teams, for cohesive F&B and attraction operations.
• Drive initiatives to ensure positive guest interactions and guest loyalty in creating a welcoming environment.
• Monitor guest feedback and performance metrics, adjusting elevate the guest experience across the complex.

Role Minimum Qualification

• Bachelor’s degree in hospitality management, Business Administration, or a related field is preferred.
• HACCP PIC Mandates, Food Handlers Certification, and First Aid Basics are required.
• Minimum of 5-7 years of experience in F&B Hospitality Brands Management or a food & beverage leadership role.
• Proven track record of managing P&L, achieving financial targets, and optimizing operational efficiency.
• Experience in leading and developing teams, implementing food safety standards, and managing guest relations.
• Ability to stand for extended periods, with no visual or auditory impediments.