F&B Service Supervisor (Female)

Hotel: Plaza Inn – 4 Star Hotel
Department: Food & Beverage Service
Reports To: Head of Department (HOD)

Role Overview

The F&B Service Supervisor is responsible for supporting daily food and beverage operations, ensuring high-quality service standards, effective team coordination, and excellent guest experiences across all outlets.

Key ResponsibilitiesService Operations

• Supervise daily service operations in restaurants, banquets, and other F&B outlets.
• Ensure service quality meets hotel standards and guest expectations.
• Monitor service flow, table setup, and overall cleanliness during operations.
• Handle guest feedback and assist in resolving service issues professionally.

Team Supervision

• Support and guide service staff during shifts.
• Allocate duties and ensure smooth workflow based on operational needs.
• Promote proper service etiquette, grooming standards, and professionalism.
• Assist in training and coaching team members.

Coordination & Communication

• Coordinate with kitchen and other departments to ensure smooth operations.
• Communicate daily briefings, service updates, and special instructions to staff.
• Ensure accurate handling of guest requests and special requirements.

Quality & Hygiene

• Ensure compliance with hygiene, safety, and operational standards.
• Monitor cleanliness of service areas and equipment.
• Follow hotel policies and standard operating procedures (SOPs).

Operational Support

• Assist in monitoring supplies and minimizing wastage.
• Support basic inventory control and proper handling of equipment.

Qualifications & Experience

• Diploma or certification in Hospitality or a related field is preferred.
• Minimum 2–3 years of experience in F&B service, preferably in a hotel environment.
• Supervisory experience is an advantage.

Skills & Competencies

• Strong communication and leadership skills.
• Customer-focused approach with attention to detail.
• Ability to work in a fast-paced environment.
• Good organizational and teamwork skills.
• Flexibility to work shifts, weekends, and public holidays.

Working Conditions

• Shift-based role including weekends and public holidays.
• Active role requiring regular movement during service hours.

Job Type: Full-time

Application Question(s):

• Do you have valid QID?
• Can you provide NOC for sponsorship transfer?
• Can you join immediately?

Work Location: In person