FDO (Female)

Job Description: Front Desk Officer (FDO)

Company: Aesthetics Lab by Tibbi

Position Overview

The Front Desk Officer will be the first point of contact for clients, responsible for welcoming visitors, managing appointments, handling inquiries, and ensuring a smooth front-desk operation. This role requires excellent communication, customer service, and organizational skills to reflect the professional image of Aesthetics Lab by Tibbi.

Key Responsibilities

• Client Reception: Greet and welcome clients in a professional, courteous manner.
• Appointment Management: Schedule, confirm, and manage client appointments to ensure smooth flow.
• Communication: Handle phone calls, WhatsApp, and email inquiries promptly and professionally.
• Client Records: Maintain accurate client data, files, and treatment history in the system.
• Coordination: Assist doctors, aestheticians, and management with scheduling and operational support.
• Payments & Billing: Manage billing, invoicing, and receipt issuance for treatments and services.
• Customer Service: Address client queries, provide basic information about services, and escalate concerns where necessary.
• Front Desk Management: Ensure reception area is tidy, well-organized, and welcoming at all times.
• Reporting: Share daily appointment and cash collection reports with management.

Requirements

• Bachelor’s degree (preferred) or Intermediate with relevant experience.
• 1–3 years of experience in customer service/front desk, preferably in healthcare, aesthetics, or hospitality.
• Proficient in MS Office and appointment management software.
• Excellent communication skills (English & Urdu).
• Professional appearance and client-handling skills.

Skills

• Customer service & client handling
• Strong verbal & written communication
• Organization & multitasking
• Basic accounting/cash handling
• Team coordination
• Problem-solving & adaptability

Job Type: Full-time

Work Location: In person