Qureos Mentor

Tibbi Pvt LTD

Job Summary: The Feedback Call Auditor at Aesthetics Lab is responsible for evaluating client feedback calls related to aesthetic treatments, diagnostic services, consultations, and post-procedure follow- ups. The role ensures that client interactions reflect the service quality standards, ethical practices, confidentiality requirements, and brand values. The auditor plays a critical role in improving client satisfaction, trust, and service excellence while ensuring compliance with healthcare and data privacy regulations.Key Responsibilities: Feedback Call Monitoring &amp; Evaluation &middot; Audit recorded and/or live client feedback calls related to aesthetic procedures, skin treatments, cosmetic diagnostics, and all other services. &middot; Evaluate calls for tone, empathy, clarity, professionalism, and client-centric communication. &middot; Ensure agents accurately capture client feedback, concerns, and post-treatment experiences. &middot; Assess adherence to approved call scripts, medical disclaimers, and escalation protocols.Client Experience &amp; Quality Assurance &middot; Ensure client interactions align with the service standards and ethical healthcare practices. &middot; Verify that sensitive medical and personal information is handled confidentially and respectfully. &middot; Monitor compliance with communication guidelines and internal SOPs. &middot; Identify any miscommunication regarding procedures, results, pricing, risks, or aftercare.Compliance &amp; Risk Monitoring &middot; Ensure calls comply with data privacy regulations (applicable local healthcare laws). &middot; Flag and escalate critical issues such as client dissatisfaction, safety concerns, misinformation, or complaints. &middot; Identify potential medico-legal risks arising from call handling or communication gaps.Reporting &amp; Documentation &middot; Prepare detailed audit reports highlighting call quality, compliance gaps, and client sentiment. &middot; Maintain structured audit records, scorecards, and trend reports. &middot; Track recurring client concerns related to treatment outcomes, delays, hygiene, staff behaviour, or follow-up. Feedback &amp; Coaching Support &middot; Share clear, constructive, and empathetic feedback with call agents and client coordinators. &middot; Support training teams with real-call insights to improve communication and service etiquette. &middot; Participate in calibration sessions to maintain consistency in audit scoring and interpretation.Process &amp; Service Improvement &middot; Identify systemic service issues affecting client satisfaction and retention. &middot; Recommend improvements in call scripts, client communication flow, and feedback processes. &middot; Collaborate with operations and branch managers to enhance client experience.Client Sentiment &amp; CX Analysis &middot; Analyse client sentiment, expectations, and satisfaction levels from feedback calls. &middot; Highlight key drivers of client trust, referrals, and complaints.Required Skills &amp; Competencies &middot; Strong understanding of call auditing and quality evaluation frameworks. &middot; Knowledge of client communication standards in healthcare or aesthetics. &middot; Familiarity with call monitoring tools, and QA software. &middot; Proficiency in MS Excel / Google Sheets for reporting and analysis. &middot; Excellent listening, analytical, and observation skills. &middot; High attention to detail and strong sense of accountability. &middot; Empathy and sensitivity when handling client-related information. &middot; Clear, professional verbal and written communication. &middot; Ability to provide unbiased, constructive feedback.Educational Qualifications: &middot; Bachelor&rsquo;s degree in any discipline (Healthcare or Management preferred). &middot; Certification in Quality Management, Healthcare Quality, or Customer Experience is an advantage.Experience Requirements: &middot; 1&ndash;3 years of experience in call auditing, quality analysis, or client experience roles &middot; Prior experience in aesthetics clinics, diagnostic labs, hospitals, or healthcare preferred.Work Location: In person

Feedback Call Auditor (Female)

Key Responsibilities:<ul><li>Oversee daily facility operations, including maintenance, housekeeping, security, and utilities</li><li>Coordinate with vendors and service providers for repairs, AMC, and facility-related services</li><li>Ensure proper functioning of electrical, plumbing, HVAC, and other infrastructure systems</li><li>Monitor cleanliness, hygiene, and safety standards in compliance with company policies</li><li>Maintain records of assets, inventory, and facility-related documentation</li><li>Supervise support staff and ensure timely task completion</li><li>Handle emergency situations and coordinate corrective actions</li><li>Ensure compliance with health, safety, and regulatory requirements</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Facility Management, Administration, or a related field</li><li>2&ndash;4 years of relevant experience in facility or administration management (healthcare or aesthetics industry preferred)</li><li>Strong organizational, coordination, and problem-solving skills</li><li>Ability to manage multiple tasks and vendors efficiently</li><li>Proficiency in MS Office and basic reporting</li><li>Good communication and interpersonal skills</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Professional and growth-oriented work environment</li><li>Opportunity to work with a reputed aesthetics and healthcare organisation</li></ul>Application Question(s):<ul><li>what is your current/last salary ?</li><li>what is your salary expectations ?</li></ul>Work Location: In person

Facility Officer

Position Title: Compliance Officer Company: Aesthetics Lab by Tibbi Location: Garden townJob Overview:Aesthetics Lab by Tibbi is seeking a detail-oriented and ethical Compliance Officer to ensure that our operations, procedures, and services meet legal and regulatory standards. The ideal candidate will help maintain internal controls, support audits, and promote a culture of compliance across all departments particularly within the aesthetics and wellness sectors.Key Responsibilities:<ul><li>Monitor and enforce compliance with regulatory and legal requirements relevant to the aesthetics industry.</li><li>Develop, review, and update internal policies and procedures to ensure alignment with national and local laws.</li><li>Conduct regular audits and risk assessments across operations.</li><li>Stay up-to-date with industry regulations, especially those relating to health, safety, and data privacy.</li><li>Train staff on compliance procedures, code of conduct, and best practices.</li><li>Investigate and document compliance breaches, and recommend corrective actions.</li><li>Act as the point of contact for regulatory agencies and support during inspections or investigations.</li><li>Maintain accurate records of compliance activities, including complaints and audit results.</li><li>Collaborate with management to resolve compliance issues proactively.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Law, Business Administration, Healthcare Management, or a related field.</li><li>Proven experience (2+ years) in compliance, auditing, or regulatory affairs&mdash;preferably within healthcare or aesthetics.</li><li>Strong knowledge of relevant laws, standards, and ethical practices</li><li>Familiarity with health and safety standards, data protection regulations and clinical practice guidelines.</li></ul>Preferred Skills:<ul><li>Excellent attention to detail and analytical thinking.</li><li>Strong communication and interpersonal skills.</li><li>Ability to manage sensitive situations with confidentiality and professionalism.</li><li>Proficient in compliance management software and Microsoft Office tools.</li><li>Ability to train, mentor, and influence others regarding compliance standards.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How much experience do you have in Aesthetics ?</li><li>what is your salary expectations ?</li><li>what is you current/last salary ?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Compliance Officer

Job Summary:Aesthetics Lab by Tibbi is looking for a vigilant and responsible Camera Surveillance Officer to monitor and oversee security operations through CCTV systems. The ideal candidate should have 2&ndash;3 years of relevant experience in surveillance monitoring and security operations.Key Responsibilities:- Monitor live CCTV footage to identify unusual or suspicious behavior- Ensure continuous surveillance during working hours (11:00 PM - 9:00 PM)- Track client waiting time and inform the branch immediately if client is waiting too long- Identify and report security breaches or incidents- Maintain confidentiality of surveillance footage and sensitive information- Maintain and troubleshoot surveillance equipment- Collaborate with IT team and management &amp; Support investigations (theft, safety, complaints).- Generate reports on surveillance activities as needed- Ensure compliance with company policies- Any other tasks assigned by managementTimings = 11am to 9pmRequirements:<ul><li>2&ndash;3 years of proven experience as a CCTV Operator or Surveillance Officer.</li><li>Familiarity with surveillance systems, monitoring software, and reporting procedures.</li><li>Strong observation and attention-to-detail skills.</li><li>Ability to remain alert and focused for extended periods.</li><li>Basic computer knowledge.</li><li>Good communication and reporting skills.</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>what is your current/last salary ?</li><li>what is your salary expectations ?</li><li>Does, 11am to 9pm timings suits you ?</li><li>Does Garden Town suits you ?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>camera surveillance officer: 2 years (Preferred)</li></ul>Work Location: In person

Camera Surveillance Officer

Join Tibbi Pvt LTD and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Tibbi Pvt LTD

About Company

Feedback Call Auditor (Female)

Facility Officer

Compliance Officer

Camera Surveillance Officer