Female After Sale Service Coordinator

We are looking for a detail-oriented and customer-focused Female After-Sales Service Coordinator to handle customer service requests, service scheduling, and warranty claims for Kitchen domestic appliances.
The role requires excellent communication skills, multitasking ability, and a professional approach to ensure a smooth after-sales service experience for our clients.

Key Responsibilities:

• Coordinate after-sales service activities for major domestic appliances (refrigerators, ovens, washing machines, hobs, etc.)

• Handle incoming service requests, complaints, and inquiries through phone, email, or service portals.

• Schedule and dispatch technicians for installation, repairs, and maintenance.

• Maintain accurate service records, warranty claims, and spare parts requests.

• Follow up with customers to ensure service satisfaction and timely issue resolution.

• Liaise with suppliers, service partners, and internal teams for spare parts availability and technical support.

Prepare daily/weekly service reports for management review.

• Ensure compliance with company policies, service standards, and warranty procedures.

Qualifications & Skills:

• Female candidates preferred (as per role requirement).
• Minimum 1–2 years’ experience in customer service, after-sales, or service coordination (preferably in appliances, electronics, or consumer goods).
• Strong communication skills in English.
• Proficiency in MS Office (Excel, Word, Outlook).
• Ability to multitask, stay organized, and work under pressure.
• Customer-oriented mindset with problem-solving skills.

Employment Type:

Full-time

Compensation & Benefits:

• Competitive salary (based on experience)
• Health insurance
• Annual leave & ticket allowance
• Growth and development opportunities

Drop your CVs at irfan@bestoption.ae

Job Type: Full-time