Female Customer Service Executive - (Arabic & English Speaker)

Customer Service Executives are responsible for supporting and assisting members while delivering exceptional customer service. As front-of-house representatives, they play a key role in creating a welcoming environment, encouraging member participation in programs and activities, and maintaining accurate member records.

Key Responsibilities

• Welcome and assist all members and visitors in a friendly and professional manner.
• Monitor member entry to classes and ensure attendance remains within the permitted capacity.
• Support instructors by verifying member eligibility for specific classes and activities.
• Actively engage with members to encourage participation in club programs, services, and events.
• Build and maintain positive relationships with members by providing accurate and timely information about club offerings.
• Receive member complaints or incident reports and promptly communicate them to the appropriate supervisor.
• Maintain familiarity with facility equipment, perform basic adjustments when necessary, and report any malfunctions or damages.
• Ensure all members and guests comply with safety policies and facility regulations.
• Regularly check and replenish first aid kits, medical supplies, and other operational materials.
• Address member concerns immediately whenever possible and escalate unresolved issues to the appropriate personnel.
• Respond to daily inquiries and provide efficient service to ensure high levels of customer satisfaction.
• Greet members and guests warmly upon arrival and assist them as needed.
• Manage check-ins, reservations, and membership-related inquiries effectively.
• Handle phone calls, emails, and walk-in inquiries regarding programs, services, and schedules, and conduct regular follow-up calls with active members.
• Maintain a clean, organized, and professional reception area with updated promotional materials.
• Assist in promoting club events and initiatives by providing accurate information to members and visitors.
• Resolve complaints where possible or refer them to the relevant supervisor or manager.
• Coordinate with other departments such as fitness, aquatics, and spa to ensure seamless service delivery.
• Maintain confidentiality and professionalism when handling member information and concerns.

Job Type: Full-time