Female Sales & Customer Service Supervisor - (Arabic & English Speaker)

The Sales and Customer Service Supervisor is responsible for leading both the Sales and Customer Service teams to drive membership growth, deliver a seamless and customer-focused experience, and oversee the daily operations of the club. The role ensures efficient facility management, high service standards, and long-term member satisfaction through effective leadership, staff development, and strict adherence to operational and safety procedures.

Sales Responsibilities

• Strengthen team capabilities through coaching, training sessions, and ongoing technical and operational support.
• Demonstrate a strong commitment to delivering excellent customer service and ensuring client satisfaction.
• Communicate clearly and professionally in both written and verbal interactions.
• Maintain strong attention to detail, adaptability, and active listening skills in all situations.
• Perform effectively in a fast-paced environment while maintaining flexibility in scheduling.
• Ensure all sales staff have thorough knowledge of membership packages, promotions, and club services.
• Support team development through regular workshops, mentoring, and performance coaching.
• Oversee daily sales activities and monitor team performance.
• Review and analyze sales reports while preparing required operational documentation.
• Assign tasks effectively to team members to support departmental objectives.
• Ensure compliance with company policies, procedures, and operational standards.
• Motivate and guide the sales team to consistently achieve and exceed targets.
• Develop staff schedules and conduct regular performance evaluations.
• Monitor key performance indicators such as membership conversions and retention rates.
• Manage and distribute monthly membership expiry lists and oversee follow-up procedures.
• Communicate promotional campaigns and offers clearly across the team and relevant departments.
• Ensure team members are well informed about all club programs, facilities, and equipment.
• Monitor adherence to company policies and relevant regulatory requirements.
• Lead and participate in regular team meetings to review performance and align strategies.
• Foster a collaborative and productive team environment.
• Prepare and submit sales performance and activity reports to management.
• Identify new sales opportunities and develop monthly action plans and contingency strategies.
• Coordinate with operations and marketing teams by providing necessary reports and updates.
• Maintain high service standards and operational efficiency at all times.
• Support prospective members by conducting facility tours and assisting with registration processes when required.
• Ensure exceptional customer care and service delivery across all member interactions.
• Maintain and review both manual and digital membership records daily.
• Address customer concerns or complaints professionally and in a timely manner.
• Keep accurate and updated records of active and expired memberships.
• Ensure reception areas and information boards are clean, organized, and updated.
• Perform administrative tasks that support the smooth running of the facility.
• Prepare and submit sales reports on a daily, monthly, and annual basis.
• Report member feedback, suggestions, or complaints to relevant management teams.
• Lead the team in achieving sales targets and meeting budget objectives.
• Monitor staff performance and update relevant performance reports regularly.

Customer Service Responsibilities

• Supervise receptionists and customer relations staff to ensure high service standards.
• Address and resolve customer complaints efficiently while maintaining professionalism.
• Provide regular training and guidance to the team on customer service excellence and conflict resolution through weekly meetings.
• Monitor member feedback and suggestions, implementing improvements and adjusting service strategies where necessary.

Job Type: Full-time