Female Sales & Customer Service Supervisor - Arabic&English Speaker

To lead the Sales and Customer Service departments in driving membership growth, delivering a seamless and customer-centric experience, and managing the day-to-day operations of the club. This role ensures efficient facility operations, exceptional service quality, and sustained client satisfaction through strategic leadership, team development, and adherence to safety and operational standards.

-Sales :

• Enhance staff competence through mentorship, process training, and technical support. • Demonstrate commitment to customer service excellence and satisfaction.

• Communicate clearly and professionally in both verbal and written forms.

• Exhibit adaptability, attention to detail, and effective listening skills.

• Work efficiently in high-paced environments with a flexible schedule.

• Maintain a positive, professional attitude and high energy at all times.

• Ensure sales team is knowledgeable about all membership products and offers.

• Develop the team through ongoing training workshops and coaching.

• Supervise and oversee daily sales operations and team performance.

• Analyze sales reports and prepare necessary documentation.

• Delegate tasks within the team effectively to support department goals.

• Ensure adherence to company policies, rules, and operational standards.

• Motivate and guide the sales team to exceed performance expectations.

• Create and manage staff schedules and monthly assessments.

• Track key performance metrics such as conversions and club retention.

• Distribute and review monthly expiry lists and follow-up procedures.

• Communicate promotions clearly across relevant staff and departments.

• Ensure comprehensive staff knowledge of all club programs and equipment.

• Monitor and enforce adherence to legal and company regulations.

• Attend and lead team meetings to align on strategy and performance.

• Promote teamwork and a high-productivity environment.

• Generate and share performance and activity reports with management.

• Identify sales opportunities and create monthly and contingency plans.

• Prepare and deliver reports for operations and marketing teams.

• Maintain high-quality service standards and operational excellence.

• Assist clients by providing facility tours and registration support as needed.

• Monitor and ensure excellence in customer care and service delivery.

• Review and maintain both manual and digital membership records daily.

• Resolve customer issues professionally and promptly.

• Update and maintain accurate member databases, including active and expired.

• Ensure cleanliness and organization of reception areas and information boards.

• Undertake administrative tasks to support facility operations.

• Prepare and submit sales reports on a daily, monthly, and yearly basis.
• Report member suggestions and complaints to relevant management.

• Lead the team to meet and exceed sales targets and budget goals.

• Monitor and evaluate team performance and update assigned reports accordingly.

-Customer Service:

• Supervising receptionists and customer relations staff.

• Resolving customer complaints efficiently and professionally.

• Training the team on service excellence and conflict resolution through weekly meetings. • Following up on feedback through suggestions and adjusting service strategies accordingly.

Job Type: Full-time