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To maximize membership sales and ensure outstanding customer service by promoting the facility’s programs, building client relationships, and maintaining operational excellence in alignment with company standards and sales targets.
· Greet and assist all clients professionally while providing accurate information about facility programs, procedures, timings, and services.
· Promote membership packages and payment plans by conducting facility tours and explaining value-added services to prospective clients.
· Build business by identifying potential clients and developing relationships through consistent follow-ups and effective communication.
· Maintain existing member relationships by ensuring satisfaction and addressing inquiries, feedback, or concerns promptly.
· Professionally manage incoming inquiries via phone, email, social media platforms or in person, resolving issues efficiently and thoroughly.
· Handle objections and convert leads by understanding client needs and providing suitable recommendations.
· Collect and input data accurately into the system, ensuring timely production of membership cards and reports.
· Update and maintain all required daily, weekly, and monthly reports related to sales performance, member activity, and operational feedback in a timely and accurate manner.
· Ensure reception and sales areas remain clean, organized, and updated with relevant marketing materials.
· Seek and report feedback from members to continuously improve service delivery in line with facility standards and mission.
· Provide administrative support as needed to ensure smooth front-desk operations and communication between shifts.
· Make welcome calls for new members and expiry reminder calls for existing members.
· Ensure adherence to all company and facility policies, SOPs, and quality standards.
· Maintain a warm, energetic, and helpful presence, always embodying the values of customer-first service.
· Demonstrate adaptability, emotional intelligence, and professionalism when handling complaints or difficult clients.
· Support the overall team effort by contributing to collective sales goals, member satisfaction, and operational efficiency.
Job Type: Full-time
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