Field Service Engineer

Your role:

• Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by PH

• Perform corrective maintenance, supported when necessary by tier-2 support helpdesk

• Demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards

• Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned

• Be aware of customer needs and potential commercial leads (Philips Lifecycle Solutions – PLS) through customer visits and provide feedback and recommendations to the management, relevant people within the organization

• Support the District Customer Services & Operations Manager and the Customer Services Account Manager as appropriate with contract renewals etc.

• Use company property with care to ensure optimal results with minimal operational costs

• Keep abreast of new technologies likely to affect PH range of products

• Be a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets

• Responsible for executing service events (maintenance & Installation) in compliance with applicable version of Business Unit (BU) / Business Line (BL) service manuals and relevant PH quality standard policies
  

You're the right fit if you have:

• University degree in Electrical and Electronics Engineering, Biomedical Engineering or relevant disciplines

• Min.3 years of field service experience, preferably on hands experience in IGT product line.

• Strong knowledge in diagnosing and repairing electronic equipment, troubleshooting and responding to customers’ concerns

• Strong customer service and communication skills

• Must be able to work both individually and in an established team setting

• Advanced level of English & Arabic is a must

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
this role is a/field/role.

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