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Field Service Engineer - SFT Middle East

Dubai, United Arab Emirates

Field Service Engineer - SFT Middle East

GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

Why join GEA

Job information

Reference Number

JR-0034675

Job function

Sales

Position type

Full time

Site

N/A, Dubai

Your responsibilities and tasks:

Handle Service and Commissioning for High speed rotating equipment like Separators and Decanters with specific focus on decanter Mechanical service.
Must be able to demonstrate a strong working background in Mechanical maintenance, ideally with knowledge of Separation & Homogenization equipment and basic electrical / Automation Knowledge would be beneficial.
Previous industry background could include Dairy, Food processing, Edible oil, wastewater, PowerStation or marine. Exposure to GEA core equipment would be advantageous.
Basic troubleshooting, installation, maintenance, and repair on designated GEA products — Separators, decanters, Homogenizers, Valves, and pumps.
Manage commissioning/ coordination of plants for all GEA Mechanical equipment products.
Commissioning and service activities in the entire sales territory of the First party as and when required – should be willing for extensive travel across the region.
Completing preventive maintenance and field modifications.
Manage claim processing for the customer.
Keeping up to date on administrative responsibilities such as customer service logs / reports and internal service records in timely manner.
Maintaining daily communications with customers to ensure resolution and proper follow-up.
Supporting and advising customers with respect to upkeep of their assets and proper use of equipment.
Prepare spare parts recommended lists and spare parts sales when requested.
Ensuring adherence to Health and Safety protocols and standards as per the client and GEA's requirement.
Utilizing the escalation process to resolve technical issues.
Identifying and participating in sales opportunities such as spare parts etc. Promote services when requested by the Company

Your profile and qualifications:

Proven experience in mechanical maintenance, preferably in separation and homogenization equipment.
Basic understanding of electrical and automation systems is a plus.
Previous experience in industries such as Dairy, Food Processing, Edible Oil, Wastewater Treatment, Power Stations, or Marine is desirable.
Hands-on experience with GEA core equipment is highly advantageous.
Strong problem-solving skills and the ability to work independently under pressure.
Excellent communication and customer-facing skills.
Willingness to travel extensively across the Middle East region.

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