Field Service Technician - Northern California (100% Travel)

We are looking for a skilled and customer-focused Field Service Technician to support one of our divisions in a service capacity. In this role, you will install, maintain, and repair electro-mechanical equipment at customer sites across Northern California and other states. The ideal candidate is technically proficient, highly organized, and committed to delivering exceptional service.

This is a full-time, remote position. Candidates must reside in Northern California and be able to travel 100% of the time to customer locations.

Key Responsibilities:

• Represent Hydrafacial’s customer service values through punctuality, professionalism, and adherence to company guidelines while on-site.

• Travel daily to customer sites to perform maintenance and repairs on electro-mechanical devices.

• Submit accurate and complete documentation of service actions and customer interactions, including field service tickets and ATP reports.

• Collaborate with internal teams including technical services, engineering, and training to support operations and departmental projects.

• Provide feedback and participate in process improvement initiatives.

• Complete and process service requests and orders.

• Participate in new-hire training and share expertise with incoming team members.

• Perform other duties as assigned.

Qualifications:

Required:

• High school diploma or GED.

• 3–5 years of experience in field service, technical support, or electro-mechanical device manufacturing.

• Strong troubleshooting and problem-solving skills.

• Ability to educate customers on product use, care, and maintenance.

• Familiarity with software tools such as Outlook, Salesforce, Adobe Acrobat, and Concur.

• Excellent communication and customer service skills.

• Strong organizational skills with the ability to multitask and prioritize.

• Professional, proactive, and self-motivated team player.

• Flexibility to work evenings and weekends as needed.

• Authorized to work in the U.S.; valid driver’s license and ability to meet car rental requirements.

• Ability to travel within the U.S. for up to 1–2 weeks at a time.

• Reliable transportation for local travel (mileage reimbursed per company policy).

• Ability to lift and move up to 85 lbs. with or without reasonable accommodation.

Preferred:

• Relevant technical certifications.

• Experience with IoT/connected devices or Vortex technology.

• Customer service experience in a technical or computer-related field.

• Familiarity with multiple computer operating systems.