Field services Engineer

Job Purpose

To handle Enterprise Maintenance/ MISP Network Field tasks plus ADSL Maintenance/Home visits trouble tickets an appropriate time to ensure efficient and smooth service.

Report To Position Name

• Contact Principle Engineer to get daily tasks and take the proper action “Physical or configuration”
• Communicate with TE represented engineer to fix Network problem specially that located in TE site “TE Fiber Rooms”
• Refers to Principle Engineer all non-routine or abnormal Network problems to ensure repair of problem on time and with standard quality.
• Confirm with Principle Engineer after solving the case to move to another site if needed.
• Update Principle Engineer by every action taken to ensure the accuracy of tickets status and the availability of the updated information when needed.
• Prepare a weekly report to Principle Engineer with hardware stored with him.
• Accept all new items that installed by Network Deployment team/External vendor.
• Make field visit for Enterprise customer that’s needs engineer with Laptop (Microwave, 3G, WIFI and Leased line)
• Attend with technician/Sr. technician any sophisticated physical problem that’s related to any fiber connections inside/outside TE central office and customer side and confirm their troubleshooting steps.
• Refers to Field Service Principle Engineer all non-routine or complicated maintenance problems to ensure repair of problem on time and with standard quality.
• Has ability to handle ADSL Maintenance/Home visit trouble tickets if needed.
• Ready 24/7 for any incident/alarm happened in MISP network
• Make daily check on super core site “devices status, Air Conditions, firefighting system and site environment”
• Prepare & Present a daily report to Field Service Senior Supervisor to indicate quantity and quality of closed tickets.

QUALIFICATIONS_ESSENTIAL

• Bachelor Degree
• V. Good in both spoken & written English & Arabic language is required.
• Good in Arabic and English languages (written & spoken)

QUALIFICATIONS_DESIRABLE

NA

EXPERIENCE_ESSENTIAL

• Minimum 1 year of experience

EXPERIENCE_DESIRABLE

NA

CERTIFICATIONS_ESSENTIAL