Field Services Technician

THE HIGH LEVEL

The candidate will support break/fix tickets and service requests throughout the Richmond Metro Area. You will also be responsible for maintaining, updating, and documenting inventory in real time.

WHAT YOU'LL BE DOING

• Provide technical / IT support for Commonwealth of Virginia
• Responsible for system updates, ticketing and asset management
• Perform break/fix software & hardware support (including OEM-certified warranty repair)
• Execution of asset disposal activities
• Support of end users that remotely access services (including shipping replacement devices, leveraging 3rd party hardware repair or other forms of onsite support)
• Provide support remotely via remote administration tools as well as onsite / desk side
• Imaging of Commonwealth devices
• Provide support for Windows operating system, software/application support, troubleshooting, diagnostics, repairs, system restorations, etc.
• Ability to provide after-hours and weekend support (When needed)

WHAT YOU BRING TO THE TABLE

• You have 5 plus years of experience in IT support.
• Extensive experience troubleshooting hardware on laptops, desktops, and tablets
• Experience and understanding of command prompts
• Experience with writing, reviewing and developing scripts
• A valid driver's license
• A self-driven attitude
• A keen eye for recognizing problems and pushing resolutions
• A critical thinker who can think outside the box
• Ability to communicate complicated resolutions to everyday end users
• Teamwork mentality and professional demeanor
• Ability to empathize with customers

TRAVEL REQUIREMENTS

Travel varies depending on tickets and technical skillset.

WHY YOU'LL LOVE IT!

• Iron Bow is rapidly growing and with growth comes opportunity for all. There is palpable energy and momentum across the company that is easy to tap into and be inspired by.
• Be a part of organizational transformation. Now's the time to join. Iron Bow is redesigning the customer and employee experience. This new approach elevates all and truly enables success.
• Iron Bow fosters a family-oriented culture where every team member is embraced. Join us and be part of something meaningful supporting your community while making a difference across the Commonwealth of Virginia.

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