Field Trainer

• Build and coordinate a quarterly training calendar in consultation with the Director of Learning and operations teams, including a specific workshop program centred around improving the guest experience across the network.
• Deliver impactful workshops, hands-on training sessions, store-based coaching, and learning initiatives that develop guest experience, compliance, and operational skills.
• Coach Store Managers, Assistant Managers, and team members to build service and operational confidence.
• Support new store openings with pre- and post-opening training delivery and readiness checks.
• Coordinate and assist in onboarding for new managers and key roles.
• Represent the L&D team on-site to embed standards and build excitement from day one.
• Assist in design and develop workshop session plans that are engaging, high energy, and filled with meaningful, hands-on activities that bring content to life.
• Collaborate with Learning Designers to create materials that reflect the tone, energy, and aesthetic of the brand.
• Collaborate with Learning Designers and operations teams to ensure alignment between content, SOPs, and business needs.
• Conduct regular field visits to company-owned stores to deliver training, assess and observe capability gaps.
• Track and report on training activity, team participation, and learning outcomes using the LMS.
• Support the transition toward more digitally enabled capability sign-offs by contributing to the design and implementation of tools that verify skill application and compliance in real time.

Job Types: Full-time, Permanent

Application Question(s):

• Do you have a UAE Driving License?
• What is your notice period?

Experience:

• Field Trainer: 2 years (Required)