Field Training Coordinator

Primary Purpose

The Field Training Coordinator To elevate the product knowledge, sales techniques, and brand representation of retail staff across the company's perfume stores in KSA through immersive in-field training, coaching, and performance monitoring. This role ensures every customer interaction reflects the luxury and artistry of the brand

Key Accountabilities Core

• Conduct on-site training sessions for retail teams (boutiques, kiosks, and department store counters) on:
• Fragrance expertise (Perfumes notes, scent families, layering techniques).
• Luxury selling skills (storytelling, objection handling, closing).
• Brand standards (visual merchandising, customer service protocols).
• Provide one-on-one coaching to underperforming staff.
• Adapt global training materials to market needs (cultural preferences, local trends).
• Create micro-learning modules (e.g., 30-60-minute scent tutorials).
• Develop Arabic/English training content (videos, quizzes, scenarios).
• Monitor KPIs: Conversion rates, average transaction value (ATV), mystery shop scores, Social Media Reviews.
• Report on staff gaps and regional trends (e.g., rising demand for specific perfume or low sales).
• Train pilot teams for store openings, ensuring flawless brand representation.
• Certify staff on POS systems, products knowledge and customer approach.
• Ensure adherence to halal product guidelines and Saudi retail regulations.
• Reinforce brand culture (hospitality, discretion, artisan pride).

Qualifications Experience

• 0-3 years in retail training, preferably in luxury beauty/fragrances.
• Good knowledge of perfumery (Middle Eastern notes, Western classics).
• Experience with e-learning platforms (Moodle).
• Exposed to local and regional brands

Skills

• Excellent communication skills
• Deep understanding of Middle Eastern and Western classics

Language

Strong verbal and written communication in both Arabic and English.