Finance Operations Manager- Reconciliation & Settlement

Role Summary

The role will report to our Head of Reconciliation. As a Finance Operations Manager you will be expected to understand the intricacies of payment rules, regulations, and technologies and to support providing a best-in-class digital payments offering to our clients. You will work in a dynamic environment and be able to recommend and implement process improvements, work independently and handle multiple tasks simultaneously.

Responsibilities

• Monitor payment flows to mitigate and resolve timely any payment exceptions and breaks across the various distribution channels. Manage transaction exceptions, including returns, reversals and repairs.

• Work with IT and Ops engineering to improve our system and help develop payment operation models

• Support internal/external Risk Framwork Requirements, inclusive of regulatory adherence. Provide accurate information and reports to Banks and network as per compliance and legal norms.

• Resolve variances through contacting internal and external stakeholders including Banks or Clients who is responsible for the teams service delivery within reconciliations.

• Be the single point of contact with senior business external stakeholders both internally and externally.

• Assure timely clearance of queries from business owners and customers; ensure items are being escalated to senior management for critical issues while maintaining the delicate balance between servicing clients/ banks and protecting company’s interest during the process.

• Regular follow-up / escalation on the long-pending items for logical closure with respective team within the company (Finance, Tech, Operations).

Requirements

• Minimum 3-5 years working experience in banking credit card reconciliation and settlement

• Understanding of E2E payment recon and settlement process from both Issuer and Acquirer perspective for all networks.

• Clear understanding of Forex and multiple currency settlement process.

• Familiar with charge back process

• Ability to lead and train junior staffs to raise their knowledge to perform effectively in their jobs.

• Strong customer services skills with the ability to maintain professionalism under pressure.

• Ability to manage multiple projects and balance dynamic workloads and commitments.

• The ability to work independently and be a team player.

• Strong Microsoft Excel skills (V-Lookups, Pivot Tables, etc.), Mandarin Speaking is a plus.