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PwC

Financial Crime Managed Services Manager

Egypt

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Manager

Job Description & Summary

PwC Overview:

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services

PwC Middle East Overview:

Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond

Corporate Culture & Working Environment:

Our culture is one of inclusivity and care, where we respect each other and our differences. It's one that supports collaboration, teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the table

As PwC staff, you will have the chance to collaborate across level, line of services, and global network. Not only in terms of work, get involved too in firm-wide events

Line of Service and Overview:

PwC’s Managed Services team delivers scalable, technology-enabled solutions to help financial institutions meet their regulatory obligations efficiently and effectively. As a Financial Crime Associate based in Egypt, you will be part of a regional delivery team supporting KYC remediation, transaction monitoring, screening, and other financial crime compliance activities for clients across the Middle East.

Job Summary :

What does this role aim to achieve in the firm/what impact does the role create

As a Manager in PwC’s Financial Crime Managed Services team, you will oversee delivery teams and ensure high-quality execution of financial crime compliance services. You will be responsible for operational leadership, quality assurance , and driving continuous improvement across engagements.

Roles and Responsibilities:

Daily tasks and delivery expectation

Lead and manage teams delivering KYC , transaction monitoring, and screening managed services.

Monitor performance metrics and drive productivity and quality improvements across our financial crime operations .

Ensure operational targets ( e.g. alert volumes, SLAs, quality benchmarks) are met consistently

Provide subject matter expertise on AML, sanctions, and regulatory compliance across our Managed Services engagements .

Manage escalations and complex case reviews.

Coach and develop team members, fostering a high-performance culture.

Expected Skills:

Specific learned abilities or technical skills

Deep knowledge of financial crime regulations a cross the Middle East

Strong leadership and team management capabilities.

Excellent client engagement and communication skills.

Strategic thinking and problem-solving ability.

Experience leading operations teams in the Financial Crime or Compliance space

Expected Competencies:

Values, behaviors & attitude

Strong analytical and problem-solving mindset with attention to detail in control environments.

Ability to manage stakeholder relationships and drive quality outcomes in complex, multi-entity engagements.

Required Language Skills:

Proficient in written and spoken English . Arabic speaking an advantage

Minimum Education and Specific Qualification:

Bachelor’s degree required ; Master’s degree or professional certifications (e.g., CAMS, ICA) preferred.

Minimum years experience required

5–7 years in financial crime compliance, with at least 2 years in a supervisory or managerial role.

Additional application instructions

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Automation, Automation Framework Design and Development, Automation Solutions, Budgetary Management, Business Process Automation (BPA), Business Process Improvement, Business Process Outsourcing, Business Transformation, Coaching and Feedback, Communication, Continuous Process Improvement, Creativity, Data Quality Automation, Deliverable Planning, Delivery Excellence, Design Automation, Digital Transformation, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 29 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 40%

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

Yes

Job Posting End Date

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