Financial Services Consultant

Job Summary & Main Goal

• The Financial Services Consultant will be responsible for maximizing sales, profitability, and customer satisfaction within the branch's financial services activities.
• Achieve individual and team goals.
• Ensure smooth operation within the team.
• Contribute to the training and development of team members.
• Assist in complying with all financial, legal, and regulatory requirements .

Main Tasks & Responsibilities

The job description is not designed to cover or contain all activities, duties or responsibilities of the profession. However, duties, responsibilities and activities may change, or additional duties and responsibilities may be assigned at a later date, as needed

• Providing customer service.

• Performing other related duties as assigned.

• Being the main focal point within the branch for financial services.

• Updating and training all sales staff on the current rates, terms, and offerings from the selected partners.

• Offering advice and providing the best financial service solutions to customers.

• Guiding the process of obtaining approval from customers.

• Minimizing rejections by ensuring the most suitable finance company is selected for the customer.

• Maximizing sales by ensuring a fast and smooth process for quick approval and document issuance.

• Building trust, maintaining effective communication, and exceeding customer satisfaction expectations.

• Maximizing opportunities for sales executives to conduct business.

• Achieving maximum profit by meeting monthly targets and key performance indicators.

• Data quality and CRM compliance: Ensuring that the sales team delivers data quality and complies with CRM requirements.

Role and Responsibilities

• A strong understanding of financial regulations and compliance requirements is essential.

• Familiarity with relevant laws, regulations, and industry standards such as anti-money laundering (AML), know your customer (KYC), data protection, and consumer protection regulations is necessary.

• In-depth knowledge of various financial products and services offered by the organization is necessary.

• Should have a strong grasp of risk management principles and practices.

• Knowledge of identifying, assessing, and mitigating risks related to operational, credit, market, and compliance areas. They should be able to implement risk management frameworks and controls.

• Proficiency in understanding customer needs, handling complaints, and ensuring the delivery of high-quality service.

• Keeping up with technological advancements and understanding their impact on financial services.

• Effective interaction with team members, stakeholders, and clients.

• Should be able to convey complex information clearly, actively listen, and collaborate with cross-functional teams.

• Upholding high ethical standards and promoting integrity within the organization.

• Should have a mindset of continuous learning and adaptability to industry trends, regulations, and emerging technology.

Knowledge

• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Extensive knowledge of accounting concepts and principles.
• Ability to analyse and interpret financial data.
• Proficient with Microsoft Office Suite or similar software, and accounting and financial software.
• Thorough working knowledge of Automotive Leasing & Finance.
• Highly organized and professional.
• Reporting and financial analysis.
• Sales Management

Skills

• Ability to present proactive approach in identifying and seizing business development opportunities.
• Ability to analyse data to assess client needs, evaluate financial options, and provide suitable recommendations.
• Ability to address client concerns and find appropriate solutions.
• Ability to give attention to detail and accuracy in preparing reports and maintaining client records.
• Ability to be results-oriented mindset with a focus on banks relation and business growth.
• Qualifications sufficient to perform the job role.
• Understanding of financial management obligations (including statutory obligations), requirements and dynamics.
• Experience of specific computer software.
• Ability to assist in financial management and control.
• Ability to work under pressure.

Abilities

• Ability to present proactive approach in identifying and seizing business development opportunities.
• Ability to analyse data to assess client needs, evaluate financial options, and provide suitable recommendations.
• Ability to address client concerns and find appropriate solutions.
• Ability to give attention to detail and accuracy in preparing reports and maintaining client records.
• Ability to be results-oriented mindset with a focus on banks relation and business growth.
• Qualifications sufficient to perform the job role.
• Understanding of financial management obligations (including statutory obligations), requirements and dynamics.
• Experience of specific computer software.
• Ability to assist in financial management and control.

Ability to work under pressure.

Bachelor’s degree

Educational requirements and professional certificates (minimum):

3 years of experience working in the fields of financial services and sales.

Experience & Skills

English and Arabic, fluency level preferred

Languages