Fitness & Support Advisor

Position Overview

We are looking for an enthusiastic and customer-oriented Fitness & Support Advisor to join our team. In this role, you will guide users in making the most of the YFC app, support them with technical and fitness-related queries, and help convert leads into long-term subscriptions. You will play a key part in driving user retention, promoting healthy engagement with the app, and ensuring an excellent overall experience.

Key Responsibilities

• Connect daily with new users on the YFC app to introduce features and provide guidance.
• Assist both new and existing users on how to best operate and utilize the app.
• Identify potential prospects and nurture them into hot leads and active subscribers.
• Convert hot leads into subscriptions, supporting growth in the app community.
• Achieve subscription targets by managing KPIs effectively.
• Submit daily reports on user engagement, operations, and sales performance.
• Provide ongoing support to retain users and encourage consistent app usage.
• Resolve user complaints within the app, ensuring timely responses within 48 hours.
• Encourage holistic use of the app to maximize user experience.
• Keep all leads, worksheets, and data updated with accurate information.
• Collaborate with the manager to achieve individual and team KPIs.
• Attend a minimum of three training sessions per week to stay updated.
• Deliver a high standard of customer service and user care at all times.
• Ensure compliance with company documentation, processes, and Health & Safety standards.

Key Deliverables

• Achievement of subscription and conversion KPIs.
• Improved user retention through effective support and guidance.
• Timely resolution of user issues and complaints.
• Accurate and up-to-date reporting and documentation.
• Strong teamwork and contribution toward collective targets.

Qualifications & Skills

• Bachelor’s degree in Fitness, Sports Science, Business, or a related field (preferred).
• Experience in customer support, fitness advising, or app-based services.
• Bilingual proficiency in Arabic and English (mandatory).
• Passion for fitness, wellness, and helping others achieve their goals.
• Strong communication, interpersonal, and motivational skills.
• Ability to identify leads and support them through conversion and retention.
• Organized, detail-oriented, and able to work in a fast-paced environment.
• Tech-savvy with the ability to learn and explain app functionalities.

Job Type: Full-time

Pay: AED3,500.00 - AED4,000.00 per month