FLEX Senior Systems Engineer – M365 AI Powered Productivity

This is a temporary position.

JOB SUMMARY

Reporting to the Director – Technology Workplace Products, the Senior Systems Engineer for M365 AI Powered Productivity leads the development and integration for Marriott's AI-powered copilots across our productivity suite. This role will be at the forefront of transforming how users interact with software— understanding user needs, security requirements, and organizational priorities to deliver valuable solutions at enterprise scale. Working collaboratively with cross-functional teams to design, implement, and optimize copilots that are fast and helpful. This role operates within an agile framework, requiring both strategic thinking and hands-on engagement with delivery teams.

The Senior Systems Engineer owns the engineering, security, and operational reliability of Microsoft 365 Copilot and related AI productivity capabilities at enterprise scale. You will configure and automate the platform, integrate identity and data controls, enforce Responsible AI guardrails, and drive measurable adoption and value realization—partnering with the Platform Owner, Technical Lead, AI Studio, Security (GIS), and Identity teams.

CORE RESPONSIBILITIES

Platform Engineering & Configuration

• Own M365 Copilot tenant settings, Graph permissions, feature flags, and license provisioning automation consistent with intake/approval via AI Studio and the assignment cadence. Build/maintain ServiceNow flows and Entra group patterns (incl. SCIM) to minimize drift.
• Implement audit/telemetry, change controls, and secure defaults (sharing boundaries, external access, logging).

Data Access, Grounding & Connectors

• Ensure high?quality grounding by validating content sources (SharePoint/OneDrive/Teams) and search/index coverage; govern Copilot?specific DLP locations and label?based restrictions to keep generation aligned with sensitivity labels.
• Govern connectors/permissions so Copilot only uses data users are already authorized to view.

Security, Compliance & Responsible AI

• Operationalize Acceptable Use and data?access incident escalation (Copilot Data Access Issue process); drive 90?day policy reviews with GIS and AI Studio.
• Integrate Purview DLP/IP with Copilot (simulation, alerting, label?based exclusions); partner with DLP admins to tune signal?to?noise.
• Enforce organizational standards on allowed data classes (e.g., highly confidential prohibitions) and EDP browser guidance for Copilot Chat.

Reliability Engineering (SRE) & Operations

• Define SLIs/SLOs (latency, completion/grounding coverage), build runbooks/On-Call, and lead incident/problem management with post?incident learnings. Integrate enterprise tools with ServiceNow as appropriate.
• Plan capacity and manage dependencies with Identity, Network, and Content Platforms.

Extensibility & Copilot Studio Guardrails

• Implement Studio governance (environment roles, DLP boundaries, publishing controls to Teams), code reviews for prompts/skills/data sources, and promote DTAP model (Development, Testing, Acceptance, Production) discipline.
• Operationalize Copilot Studio analytics and usage insights for makers.

Adoption, Enablement & Support Model

• Run the Champions community; publish onboarding and app?specific “how?to” patterns (Word/Excel/PowerPoint/Outlook/Teams/OneNote/Loop) and secure Copilot Chat access steps.
• Partner with AI Studio on intake/comms; publish weekly provisioning and change notes.

SUCCESS MEASURES (KPIS)

• 
  Adoption & engagement: active users, cohort coverage, feature mix.
• Value realization: time?saved benchmarks (e.g., pilot insights of multi?hour weekly savings) and scenario outcomes by business unit.
• Safety & compliance: DLP signal quality, label coverage, exception rate, audit completeness.
• Reliability: user?perceived latency, completion rate, grounding coverage, MTTR.

CANDIDATE PROFILE

Required:

• Undergraduate degree in engineering or computer science discipline and/or equivalent experience/certification.
• 8+ years enterprise systems engineering; 3+ years with Microsoft 365 admin/Entra ID; proven scripting/automation (PowerShell/Graph).
• Hands on with Purview DLP/IP (label taxonomy, policy simulation/alerting) and M365 security/compliance centers.
• Experience operating services with SRE practices (SLIs/SLOs, runbooks, incident/problem management).
• Familiarity with Copilot architecture (Graph grounding, app embeddings) and enterprise EDP practices for Copilot Chat.
• Demonstrated ability to lead, influence, and collaborate effectively in a matrix-managed environment.
• Demonstrated experience with Agile, user-centered design, design thinking, heuristic analysis, and Riskiest Assumption Testing methods.
• Demonstrated experience with integrating emerging technology into a large, global business using both on premise and cloud infrastructure.
• Strong attention to detail with an ability to operate effectively across multiple priorities.
• Demonstrated ability to perform independently as a member of a team and through cross functional initiatives.
• Experience in researching emerging technologies and trends, standards, and products.
• Excellent verbal and written communication skills.
• Demonstrated experience in solving complex problems.

Preferred:

• Any of the following Microsoft Certifications

o Microsoft Certified Azure Security Engineer

o Microsoft Certified Information Protection Administrator

o Microsoft Certified Security Operations Analyst

• Exposure to LLMs, RAG, and orchestration frameworks; experience integrating APIs/datastores to build intelligent workflows aligned to Copilot.
• Identity lifecycle automation (e.g., SCIM, ServiceNow flows), Power Platform governance, and Teams app publishing controls.
• Demonstrated success leading large-scale information technology initiatives/transformations.
• Ability to interact with Information Security teams and recommend best approaches for overall corporate security stance in alignment with industry best practices.
• In depth knowledge and implementation experience of Microsoft 365 security tooling.
• Provide security program support that includes strategy, policy, and standards support within Microsoft 365.
• Strong understanding of emerging tools, software, applications, and systems within the Microsoft ecosystem.
• Experience in both the creation and deployment of Security awareness programs and training, specifically within the Microsoft Ecosystem.
• Demonstrated experience with Design Thinking.
• Demonstrated experience with SAFe Agile.

MANAGING PROJECTS AND PRIORITIES

• Thinks creatively and practically to develop, execute, and implement new project plans.
• Generates and provides accurate and timely results in the form of reports, presentations, etc.
• Plans, develops, implements, and evaluates the quality of operations.

DELIVERING ON THE NEEDS OF KEY STAKEHOLDERS

• Understands and meets the needs of key stakeholders.
• Communicates concepts in a clear and persuasive manner that is easy to understand.
• Demonstrates an understanding of business priorities.
• Supports achievement of performance goals, budget goals, team goals, etc.

PROVIDING TECHNICAL SUPPORT AND CONSULTATION

• Provides recommendations to improve the effectiveness of processes and programs.
• Demonstrates advanced knowledge of job-relevant issues, products, systems, and processes.
• Demonstrates advanced knowledge of function-specific procedures.
• Applies knowledge/judgment to achieve business goals.
• Foresees, identifies, and resolves problems.
• Keeps up-to-date technically and applies new knowledge to job.
• Performs other reasonable duties as required for this position.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.