Float Patient Access Associate I - 40hrs

Under general supervision, this Patient Access Associate will be responsible for various roles across multiple services areas. The Patient Access Associate Float I will cover open areas within Patient Access varying from Front Office and Emergency Department (ED) Registration. They may be required to move locations on a day-to-day basis and/or partial day.

The associate coordinates and performs multiple complex functions within the Patient Access department. Utilizes judgment to interpret department policies to resolve routine to complex inquiries/patient account problems with other departments. Identifies opportunities for process improvements and offers potential solutions. Participates in meetings as a representative of the department. Serves as a resource to team members for utilization management in critical coverage areas. Performs all duties in a manner that promotes a team concept and reflects the mission, behaviors, core values and philosophy of CT Children’s Medical Center.

Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families. Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CT Children’s STANDARDS

Position Specific Role Responsibilities

Registration:

• Collects and enters accurate demographic, guarantor and financial data for Emergency Department, Inpatient and
• Outpatient cases and Physician Practice Office appointments.
• Verifies all required insurance and billing information and uses the proper payer plan codes.
• Generates all necessary forms for patient visit and obtains patient/parent/legal guardian signature for Assignment/ Authorization and consent.
• Performs pre-registration for scheduled patients and registers patients upon arrival adhering to standard department procedure.
• Makes corrections and updates patient information in computer systems as necessary.
• Asks patients/families whether their visit was satisfactory and attempts to address any questions/issues prior to patient departure.
• Attempts to collect the patient liability, co-payment on all accounts at the designated collection point.

Education and/or Experience Required:

• Education Required: High School Diploma, GED, or a higher level of education that would require the completion of high school, is required.

Education and/or Experience Preferred:

• Experience Preferred: 1-year minimum direct related experience and healthcare experience preferred.

License and/or Certification Required:

• N/A

Knowledge, Skills and Abilities:

Knowledge:

• Intermediate knowledge of MS Word and Excel.
• ADT systems and Insurance Verification systems (EPIC preferred).
• Knowledge of Managed Care, referral/pre-certification/ authorization process.
• HIPAA

Skills:

• Computer, typing, data entry.
• Strong verbal & written communication skills.
• Strong organizational skills.

Ability to:

• Handle a fast paced, high-volume environment,
• Work in a team environment alongside multiple disciplines.
• Provide guidance and assist in training to peers.
• Have crucial conversations with others/ peers with guidance.