Floor Manager

Position Summary
Lead and oversee daily showroom, lot and customer reception operations to deliver an exceptional, brand‑standard customer experience, maximize sales/service throughput, and support dealership targets. Acts as the primary floor leader coordinating staff, vehicle presentation, and customer interactions.

Key Responsibilities

• Supervise showroom and service reception staff (sales consultants, service advisors, porters, greeters): training, coaching, and performance feedback.
• Greet customers, qualify needs, ensure timely handoffs to sales or service teams; manage customer flow and wait times.
• Use VinSolutions CRM daily to track leads, follow-ups, customer notes, appointments, and deliverables; train and enforce CRM best practices across floor staff.
• Ensure showroom and lot presentation meet Nissan brand and dealership standards (vehicle display, cleanliness, signage, inventory rotation).
• Coordinate with sales and service management on vehicle availability, demo rotation, lot logistics, and delivery processes.
• Monitor and improve customer experience metrics (KPI); resolve and escalate customer complaints promptly and professionally.
• Maintain accurate records: daily walk counts, appointment logs, inventory movement, keys control, and incident reports—documenting actions in VinSolutions.
• Enforce safety, security, and compliance standards (OSHA, dealership policies, manufacturer requirements).
• Implement promotions and manufacturer programs on the floor; report effectiveness and ROI.
• Assist onboarding and training for new hires, including VinSolutions CRM training and floor procedures.

Required Qualifications

• Bilingual: Spanish and English — fluent spoken and written Spanish required to confidently handle customer interactions and internal communication.
• 3+ years retail or automotive dealership experience; 1–2 years in supervisory or floor-management role preferred.
• Demonstrated experience using dealership CRMs, with strong, proven proficiency in VinSolutions required.
• Strong customer service, conflict resolution, and leadership skills.
• Basic computer skills; familiarity with dealer management systems a plus.
• Valid driver’s license; ability to operate dealership vehicles.

Key Skills & Competencies

• Fluent Spanish (verbal and written) and strong English communication
• VinSolutions CRM expertise and ability to train others
• Leadership and team development
• Customer-focused with strong interpersonal skills
• Organizational and multitasking abilities
• Attention to detail and presentation standards
• Problem-solving under pressure

Performance Metrics

• KPI and customer retention
• Lead response, lead conversion and closing rates in VinSolutions
• Average customer wait time.
• Sales/support conversion metrics
• Employee training completion and turnover rates

Working Conditions

• Full-time; flexible hours including evenings, weekends, and peak sales periods.
• Combination of showroom, lot, and office work; frequent standing and walking.

Job Type: Full-time

Pay: $8,000.00 - $15,000.00 per month

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Work Location: In person