Floor Manager - Call Center Outbound

Smart Brains BPO is seeking an experienced and dynamic Floor Manager to oversee daily operations and lead our front-line teams. The role is ideal for someone with strong leadership skills who can manage people, processes, and performance in a fast-paced BPO environment.

Key Responsibilities:

• Supervise and manage floor operations to ensure smooth workflows.
• Lead and motivate team leaders and agents to achieve KPIs.
• Monitor call quality, productivity, and compliance with company policies.
• Provide real-time coaching and feedback to improve performance.
• Prepare and present daily/weekly performance reports to management.
• Address escalations and resolve operational issues promptly.
• Foster a positive, professional, and collaborative work environment.

Candidate Requirements:

• Proven experience as a Floor Manager, Team Lead, or similar supervisory role in a BPO/call-center environment.
• Excellent leadership, communication, and organizational skills.
• Strong analytical and problem-solving abilities.
• Ability to work evening/night shifts .
• Proficiency in MS Office and call-center reporting tools is an advantage.

Employee Benefits:

• Competitive salary with performance-based incentives.
• Free in-house meals provided daily.
• Transport facility for female employees or transportation allowance.
• Structured career progression opportunities.
• Professional mentoring and leadership development.
• Supportive and collaborative workplace culture.

Location: Shamsabad, Rawalpindi
Working Hours: 6:30 PM – 05:00 AM

Commitment to Diversity:

Smart Brains BPO is an equal opportunity employer. We value diversity and are committed to fostering an inclusive workplace where all employees can thrive, regardless of gender, background, or beliefs.

Job Type: Full-time

Pay: Rs80,000.00 - Rs150,000.00 per month

Work Location: In person