FLOOR MANAGER FOR EXCLUSIVE RESTAURANT:

The Floor Manager will oversee and manage the daily operations of the restaurant.

Supervisory Responsibilities:

• Hires and trains restaurant staff.
• Organizes and oversees the staff schedules.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees in accordance with restaurant policy.

Duties/Responsibilities:

• Ensures customer satisfaction with all aspects of the restaurant and dining experience.
• Handles customer complaints, resolving issues in a diplomatic and courteous manner.
• Ensures compliance with alcoholic beverage regulations.
• Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
• Periodically evaluates restaurant equipment for repairs and maintenance; schedules for service.
• Ensure compliance with sanitation and safety regulations.
• Manage restaurant’s good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Train new and current employees on proper customer service practices.
• Performs other duties as assigned.

JOB REQUIREMENT

· · Proven work experience as a Floor Manager, hospitality manager or similar role.

· Proven customer service experience as a manager.

· Extensive food and beverage (F & B) knowledge.

· Strong leadership, motivational and people skills.

· Training in food safety.

Job Type: Full-time

Work Location: In person