About Us: ICS Corporation is family-owned direct mail and marketing facility located in West Deptford founded in 1965. Now, more than 50 years later, ICS has flourished by elevating the marketing outreach of some of the nation’s largest companies in highly creative and cost-effective ways
Summary: The Flow Master Operator is responsible for managing and optimizing the movement of jobs throughout the direct mail production floor. This role ensures all print, inserting, and finishing work is prioritized, balanced, and completed on time while minimizing downtime and production bottlenecks. The Flow Master acts as the central communication point between departments including data processing, print, inserting, and shipping.
Responsibilities:
- Oversee the daily workflow of direct mail jobs from data through print, inserting, and final mailing
- Prioritize and schedule jobs based on client deadlines, SLAs, and production capacity
- Coordinate across departments (Data, Print, Lettershop/Inserter, Bindery, Shipping) to ensure seamless job progression
- Adjust workflow and reallocate resources to maintain efficiency and meet deadlines
- Monitor job status using production tracking systems and ensure accuracy of job movement
- Ensure proper batching, staging, and handoff of work between departments
- Support USPS compliance timelines and mail drop schedules
- Assist in continuous improvement initiatives to increase throughput and reduce waste
Qualifications:
- High school diploma or equivalent required
- 2–5 years of experience in direct mail, print production, or lettershop operations
- Experience with production tracking systems, job ticketing, or MIS/ERP systems
- Ability to work in a fast-paced, deadline-driven environment