Key Responsibilities
1. Kitchen & Staff Management
- Lead, schedule, and manage all kitchen staff including chefs, cooks, prep personnel, and KSTs.
- Foster a safe, productive, and positive kitchen culture focused on quality, efficiency, and teamwork.
- Conduct training on food safety (FSSAI standards), recipes, and cooking techniques.
- Monitor staff performance, conduct reviews, and implement disciplinary actions when needed.
- Oversee team deployment for catering events across sites, matching skills with requirements.
2. Procurement, Vendor & Inventory Management
- Manage end-to-end procurement of food, beverages, and operational supplies.
- Develop and maintain strong vendor/supplier relationships; negotiate for cost efficiency and best value.
- Implement robust inventory controls to reduce waste, prevent theft, and maintain optimal stock.
- Conduct market visits to track availability, pricing, and sourcing trends.
3. Financial Management & Accounting
- Manage branch petty cash, disbursements, and reconciliations.
- Oversee daily cash handling, deposits, and branch-level accounting.
- Collaborate with finance on accounts payable/receivable.
- Monitor and control P&L with focus on food cost, labor cost, and operational expenses.
4. Branch Administration & Client Coordination
- Handle branch-level administration including staff scheduling, payroll submission, and record keeping.
- Serve as primary client contact for catering inquiries, menu planning, and event execution.
- Ensure client contracts, event orders, and SLAs are accurate and well-communicated to teams.
- Address client feedback promptly, ensuring service recovery and customer satisfaction.
- Drive upselling opportunities such as premium menus, wellness offerings, festive/event packages, and add-on services.
5. Head Office Coordination & Reporting
- Act as the bridge between branch operations and head office, ensuring alignment with company goals.
- Prepare and present monthly performance reports covering sales, costs, inventory, events, and client feedback.
- Track and report on Key Performance Indicators (KPIs): sales growth, upselling, costs, retention, and satisfaction.
- Provide data-driven insights and recommendations for process improvements and growth.
6. Catering & Event Operations
- Plan and coordinate staff, logistics, equipment, and food for off-site catering.
- Ensure quality, presentation, and service standards are consistently met at all events.
- Conduct pre-event briefings and post-event reviews to capture learnings and ensure continuous improvement.
Job Types: Full-time, Permanent
Pay: ₹80,000.00 - ₹100,000.00 per month
Benefits:
Application Question(s):
- How many years of experience do you have in F&B Operations?
Education:
Work Location: In person