The key responsibilities of the role include:
Order processing
Handling Indent MENILE Region Countries
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Accountable for the creation and maintenance of the sales forecast for all articles of the respective country and for new article requests.
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Monitor Forecasting KPI’s (Forecast Accuracy, etc.) to identify problems and develop solutions to improve future sales forecasts
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Accountable for the Outbound sales order for the Local sales until reaching the customer Warehouses.
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Creates and maintains forecast figures accordingly with the integrated planning process.
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Ensure “in full on time” orders delivery for the region .
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Assist in re-organisation the local S&OP process: arranges monthly meetings, prepares those meetings together with the other members of the Forecast Team, prepares aggregated sales forecasts and KPI reports, ensures that market knowledge of marketing and sales people is incorporated in the forecasting figures.
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Ensures demand and supply balancing within the local S&OP process
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Communicate with customers to keep them updated with order’s status , in addition of checking all shipping documents needed to release the product.
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Monitor payments & credit limit in the system as well as assist in solving all problems related to order blockage , embargo or credit in the respective countries
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Accountable for the Inbound OTS in the respective countries (Data entry & accuracy)
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Responsible To handle the situations of non-conformity of products, also reporting data in the non- conformance tool (NCM) for all MENILE countries
Shipment Custom Clearance
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Follow up the Bank ID’s for the imported products as well as supervising the clearance process with the forwarder by sending all relevant documents
Warehouse management
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Warehouse management : Communicating & managing 3rd party SP to ensure implementation of BASF guidelines for all warehouse management activities including inventory management ,stock replenishment , distribution Logistics & stock count & quality issues
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Handling Shelflife extension Process: Communicating internally with SC ,registration & sales about confirmed quantitates & aligning with warehouse stickers receipt , quantities & labelling
Order capture & distribution
Handling Local stock & Outbound management activities
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Accountable for all transaction type of order processing ensuring in full in time “OTIF” delivery
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Following up of orders according to service level and handling all order transactions including Creation , delivery , shipment & Invoice
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Handling & managing all documentation process with warehouse including Delivery notes ,shipment, expenses & monthly invoices
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Checking & following up & sending order invoices with finance team & Customers according to OTC guidelines
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Accountable for the Outbound OTS in the respective countries (Data entry & accuracy)
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Responsible To handle the situations of non-conformity of products, also reporting data in the non- conformance tool (NCM) for Egypt that means handling NCM locally
Special Projects
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Supporting in different activities related to BASF's specials prjects (e.g. Differentiated steering, & Project Alliance)