Front Desk Agent

Based at the Mandarin Oriental Downtown, Dubai within the Front Office Department in Dubai, the Front Desk Agent is responsible to meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. Front Desk Agent reports to Duty Manager.

As a Front Desk Agent, you will be responsible for the following duties:

• Welcome, check in/out, and escort guests while handling preferences, invoices, and correspondence with attention to detail and service standards.
• Manage cash handling duties responsibly, including drawer balancing, voucher preparation, and coordination with Accounting and Night Duty Manager.
• Deliver prompt and courteous service throughout the guest journey, collaborating with departments like Concierge, Housekeeping, and Reservations.
• Maintain thorough knowledge of hotel products and services to tailor offerings to guest needs and communicate unique features effectively.
• Foster a positive and collaborative work environment, actively participate in meetings, and serve as a role model of service excellence and integrity.
• Ensure guest satisfaction by engaging warmly, resolving complaints where possible, and creating memorable experiences aligned with MOHG standards.